# Robin

> API\-driven travel insurance assistance and claims platform for carriers, MGAs, and enterprise clients

## At a glance

| Field | Value |
| --- | --- |
| Category | Specialty Solutions |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Columbus, Ohio |
| Founded | 2023 |
| Stage | Startup |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

Robin Assist is a tech-driven, API-first insurtech platform launched in January 2023 as a spin-out from battleface, a specialty travel insurance carrier. The company provides insurance carriers, managing general agents, brokers, and self-insured enterprise clients with white-label assistance and claims technology purpose-built for the travel insurance market.

The platform enables insurance partners to deliver 24/7 emergency assistance, digital claims intake, and customer support services under their own brand, without building proprietary infrastructure. Robin Assist acts as the operational and technology backbone for travel insurance programs, handling everything from medical referrals and evacuation coordination to claims management and real-time status tracking.

Led by CEO Sasha Gainullin, who also heads parent company battleface, Robin Assist brings together deep travel insurance operational expertise with modern API-first technology. The company serves a global customer base and is designed to integrate seamlessly with existing carrier and distribution systems.

## Products & services

### Robin Platform

API-driven infrastructure for travel insurance claims and assistance services, enabling carriers and MGAs to integrate white-label assistance capabilities into their systems.

**Key features:**

- REST API architecture for integration with carrier and distribution systems
- Real\-time claims tracking and management
- Global assistance network and service routing
- White\-label configurable interface for partner branding

*Target users:* Insurance carriers, MGAs, and enterprise self\-insured clients

### 24/7 Emergency Assistance

Global emergency medical and travel assistance services available around the clock for travelers worldwide.

**Key features:**

- Medical referrals and evacuation coordination
- Urgent travel support and crisis management
- Global coverage with local expertise

*Target users:* Travel insurance policyholders via carrier and MGA partners

### Claims Intake and Management

Digital-first claims submission portal and end-to-end claims management solution designed for travel insurance.

**Key features:**

- Mobile\-first claims submission and status tracking
- Digital form support and document collection
- Comprehensive claims workflow management

*Target users:* Insurance carriers and MGAs seeking to modernize claims handling

## Category & focus

- Subcategories: Travel Insurance Technology, Claims Administration, Emergency Assistance, White\-Label API Platform
- Insurance verticals: Specialty/E&S
- Target customers: Carriers, Brokers, MGAs/MGUs

## Notable customers

- Travel Insured International \(customer service, emergency travel assistance, and claims handling \-\- announced October 2023\)

## Links

- Website: <https://www.robinassist.com>
- Directory profile: <https://insurtechlist.com/companies/robin/>
- Linkedin: <https://www.linkedin.com/company/robinassist>
- Launch announcement: <https://www.robinassist.com/battleface-launches-robin-assist-travel-insurance-as-a-service/>
- Parent company \(battleface\): <https://www.battleface.com>

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*Last updated: 2026\-06\-05*