# PolyAI

> Enterprise voice AI agents for customer service and insurance operations

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | London, United Kingdom |
| Founded | 2017 |
| Stage | Growth |
| Employees | 201-500 |
| Funding | Series D |

## Overview

PolyAI is a voice AI platform for enterprise customer service operations, with a dedicated insurance vertical serving carriers and health insurers. The company builds conversational AI agents that handle inbound calls for claims status, policy inquiries, customer authentication, billing, and account transactions via natural spoken dialogue.

The platform is built on PolyAI's proprietary Raven model, trained on over 1 billion enterprise conversations. Agents are deployed through the Agentic Dialog Platform, which supports both voice and chat modalities and integrates with enterprise telephony and CRM systems. The platform is certified SOC 2, HIPAA, GDPR, and PCI DSS, making it suitable for regulated insurance environments. Speech recognition is powered by NVIDIA NIM and Riva, enabling accurate understanding across accents and dialects in 75 languages.

Founded in 2017 as a Cambridge University spin-out, PolyAI serves over 100 global enterprises across insurance, financial services, healthcare, hospitality, and retail. The company raised USD 86M in a Series D round in December 2025 at a USD 750M valuation, bringing total funding to over USD 200M. PolyAI reported 2,000+ live deployments across more than 25 countries and was ranked the fastest-growing AI company in the Deloitte UK Technology Fast 50.

## Products & services

### Agentic Dialog Platform

Core enterprise platform for building, deploying, and managing conversational AI agents across voice and chat channels. Handles account management, authentication, call routing, billing inquiries, bookings, FAQ resolution, order management, and troubleshooting.

**Key features:**

- Multi\-modal support for voice and chat
- 75\+ language support across 25\+ countries
- Native integrations with enterprise telephony and CRM systems
- Built\-in analytics and performance reporting

*Target users:* Enterprise customer service teams, insurance carriers, contact center operators

### Agent Studio

No-code interface for configuring and managing dialog agents, allowing business users to deploy and adjust agents without deep technical expertise.

**Key features:**

- Visual agent configuration
- Pre\-built templates for insurance use cases
- Workflow management and testing tools

*Target users:* Business analysts, contact center managers, insurance operations teams

### Agent Development Kit \(ADK\)

Developer framework for AI-native customization of dialog agents, with full REST API access and documentation at polyai.github.io/adk/.

**Key features:**

- Programmatic agent configuration and deployment
- REST API for integration with existing systems
- SDKs for custom development

*Target users:* Software engineers, platform integrators

### Raven Model

Proprietary large language model optimized for enterprise conversational AI, trained on over 1 billion enterprise conversations.

**Key features:**

- Contextual understanding across complex multi\-turn dialogs
- Fine\-tuned for business\-relevant scenarios and jargon
- Supports 75 languages

*Target users:* Platform\-level capability underlying all PolyAI deployments

### Analyst Agents

Analytics suite for querying and analyzing customer interaction data, enabling enterprises to extract insights from dialog logs and performance metrics.

**Key features:**

- Interaction data querying and reporting
- Performance dashboards
- Customer insight extraction

*Target users:* Operations managers, analytics teams

## Category & focus

- Subcategories: Voice AI, Conversational AI, Call Automation, Customer Self\-Service
- Insurance verticals: P&C Personal, P&C Commercial, Health, Group Benefits, Life & Annuity
- Target customers: Carriers, TPAs

## Notable customers

- Simplyhealth \(healthcare insurer\)
- Unicredit \(financial services\)
- PG&E \(energy\)
- Audibel \(healthcare\)
- Howard Brown Health \(healthcare\)
- Quicken \(fintech\)
- Fogo de Chao \(hospitality\)
- Golden Nugget \(hospitality\)
- Zagrebacka banka \(financial services\)

## Links

- Website: <https://poly.ai>
- Directory profile: <https://insurtechlist.com/companies/polyai/>
- Blog: <https://poly.ai/blog>
- Press/news: <https://poly.ai/pressroom>
- Documentation: <https://polyai.github.io/adk/>

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*Last updated: 2026\-06\-15*