# Poetic

> AI automation platform that converts business procedures into deterministic software

## At a glance

| Field | Value |
| --- | --- |
| Category | Underwriting & Risk |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | San Francisco, California |
| Founded | 2023 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Series A |

## Overview

Poetic is an enterprise AI automation platform for carriers, financial institutions, and regulated industries that need accurate, rule-driven workflow execution. The company's core offering converts plain-language business procedures into deterministic software, addressing compliance, underwriting, fraud investigation, and dispute-resolution workflows that require consistent, auditable outputs.

The platform is built around a proprietary programming language that encodes natural-language procedure definitions into near-tokenless execution. This approach targets high-stakes enterprise workflows where general-purpose large language models are too unpredictable -- providing instead a structured automation layer that executes with documented accuracy rates.

Poetic announced a USD 50M Series A in June 2026 at a USD 500M valuation, backed by Kleiner Perkins, Founders Fund, OpenAI, First Harmonic, and Genius Ventures. The company reported a 100% pilot-to-production conversion rate across deployments and an eight-figure annual run rate with profitability in 2025. Named customers include AIG for underwriting automation, SoFi for fraud investigation workflows, and Chime for dispute processing at scale.

## Products & services

### Workflow Automation Platform

A no-code/low-code platform where operators define business procedures in plain English. The system converts those definitions into executable software using a proprietary programming language designed for deterministic, repeatable outputs.

**Key features:**

- Natural\-language procedure authoring with deterministic execution
- Near\-tokenless runtime architecture for speed and reliability
- Immutable audit logs and role\-based access controls

*Target users:* Enterprise operations teams, compliance officers, and process owners at carriers, banks, and regulated enterprises

### Insurance Underwriting Automation

Configured for complex multi-step underwriting workflows. Deployed at AIG to automate underwriting processes previously requiring significant manual evaluation, with reported 99%+ accuracy.

**Key features:**

- End\-to\-end workflow execution for commercial and specialty underwriting
- High\-accuracy decision support on complex, multi\-factor evaluations
- Consistent process adherence for audit and regulatory purposes

*Target users:* Underwriting operations teams at carriers

### Auto\-Decisioning for Fraud and Disputes

Automated decisioning layer for fraud investigation and dispute-handling workflows. Deployed at SoFi for fraud investigations and at Chime processing 500,000+ disputes.

**Key features:**

- End\-to\-end investigation workflow execution
- 99%\+ quality rate on fraud decisioning
- High\-volume throughput for dispute processing

*Target users:* Operations teams at financial institutions and carriers handling fraud or claims disputes

### Compliance & KYC Automation

Automates Know Your Customer and regulatory compliance procedures with full process adherence. Designed for financial institutions with complex onboarding or ongoing compliance requirements.

**Key features:**

- 100% process adherence on KYC procedures
- Built\-in compliance audit trail
- SOC 2, HIPAA, GDPR, CCPA, PCI DSS, ISO 27001 certifications

*Target users:* Compliance teams at carriers, banks, and regulated enterprises

## Category & focus

- Subcategories: Workflow Automation, Claims Technology, Compliance & Regulatory
- Insurance verticals: P&C Commercial, Specialty/E&S
- Target customers: Carriers

## Notable customers

- \*\*AIG\*\* \-\- Complex underwriting process automation, 99%\+ accuracy
- \*\*SoFi\*\* \-\- End\-to\-end fraud investigation workflows, 5\-week implementation
- \*\*Chime\*\* \-\- 500,000\+ disputes processed through Poetic workflows

## Links

- Website: <https://poetic.com>
- Directory profile: <https://insurtechlist.com/companies/poetic/>
- Careers: <https://poetic.com/careers>
- Linkedin: <https://linkedin.com/company/poetic>

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*Last updated: 2026\-06\-16*