# Planetun

> Digital inspection and workflow automation for insurance carriers in Latin America

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | LATAM |
| Headquarters | Sao Paulo, Brazil |
| Founded | 1996 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

Planetun is a digital inspection and workflow automation platform for insurance carriers in Brazil and Latin America, with a focus on automotive, residential, life, and pension insurance segments. Founded in 1996, the company provides software tools that enable remote and AI-assisted inspection workflows, replacing traditional on-site visits with digital alternatives across the underwriting and claims lifecycle.

The platform delivers inspection capabilities through web and mobile interfaces, integrating computer vision, AI-driven risk scoring, and a generative AI chatbot via WhatsApp. Planetun also operates a Provider Hub -- a single-integration connector that links insurance carriers with networks of inspection vendors, repair shops, and residential-claims specialists. The company has processed over 8 million inspections since founding, and approximately 50% of preliminary insurance inspections in Brazil are reported to pass through its systems.

Planetun has operated as a bootstrapped, founder-led company for nearly 30 years under CEO Henrique Mazieiro. The company has approximately 57 employees and holds a strong position in Brazil's insurance inspection market, with clients spanning major carriers in the auto, residential, and life segments.

## Products & services

### Digital Inspection Platform

End-to-end digital inspection platform allowing insurance carriers to assess risk and process claims without on-site inspector visits. Policyholders or service providers submit photos and documentation through web or mobile interfaces, which are then analyzed using AI and computer vision.

**Key features:**

- AppWeb Self\-Inspection for owner\-performed pre\-inspection on auto insurance applications
- Remote Claims Inspection for AI\-powered assessment of claim submissions
- Virtual Counter \(Guiche Virtual\): real\-time video inspection connecting claimants to remote inspectors
- Commercial Inspection for business insurance documentation and photo submission

*Target users:* Insurance carriers in automotive, residential, and commercial lines

### Digital Acceptance \(Aceitacao Digital\)

Automated acceptance and preliminary risk assessment workflow suite using AI-driven decision logic for insurance carriers processing new business.

**Key features:**

- AI\-driven risk scoring for acceptance decisions
- Automated workflow routing for underwriting review
- Integration with carrier policy administration systems

*Target users:* Carriers managing high\-volume new business intake

### Provider Hub \(Hub de Fornecedores\)

Single-integration connector consolidating national inspection and residential-claims vendor networks for insurance carriers. Functions as messaging infrastructure linking insurers, inspection vendors, repair shops, and support specialists.

**Key features:**

- One integration point for multiple vendor networks
- Coordinated dispatching across inspection and claims service providers
- Reduced integration complexity for carriers with large vendor panels

*Target users:* Carriers managing national inspection and claims vendor networks

### AI Chatbot with WhatsApp Integration

Generative AI chatbot integrated with WhatsApp for customer-facing inspection requests, status updates, and natural-language policy inquiries.

**Key features:**

- WhatsApp Business API integration for end\-customer communication
- Generative AI for natural\-language inspection scheduling and status queries
- Automated inspection request routing

*Target users:* Carriers seeking self\-service inspection request channels for policyholders

## Category & focus

- Subcategories: Digital Inspection, Workflow Automation, FNOL, Claims Automation
- Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity
- Target customers: Carriers

## Links

- Website: <https://planetun.com.br>
- Directory profile: <https://insurtechlist.com/companies/planetun/>
- Linkedin: <https://br.linkedin.com/company/planetun-services>
- Digital inspection portal: <https://vistoria.planetun.mobi>

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*Last updated: 2026\-06\-25*