# Pace > AI operations platform that automates insurance workflows with agentic AI ## At a glance | Field | Value | | --- | --- | | Category | Core Administration | | Type | Solutions Provider | | Region | NA | | Headquarters | New York, NY, USA | | Founded | 2024 | | Stage | Startup | | Employees | 11-50 | | Funding | Series A | ## Overview Pace is an AI operations platform for insurance carriers and brokers. The platform deploys AI agents that navigate internal applications, extract data from documents, and handle phone and email communications to automate back-office workflows traditionally outsourced to business process outsourcers (BPOs). Use cases include submission intake, policy servicing, first notice of loss (FNOL), claims handling, and data entry. The platform converts standard operating procedures into what Pace calls Agent Operating Procedures (AOPs) -- natural language workflow definitions that AI agents execute end-to-end. The system uses multimodal document processing, integrations with carriers' existing systems of record (via API and direct interaction), agent memory for continuous improvement, and pre-built AOPs for common insurance tasks. The platform is delivered as SaaS with API-based integrations into carrier and broker back-office systems. Pace was founded in 2024 by CEO Jamie Cuffe and raised a USD 10M Series A from Sequoia Capital in January 2026. The company serves major carriers including Prudential Financial, The Mutual Group, and Newfront, as well as specialty insurers Palomar and RYZE Claim Solutions. As of early 2026, the platform has processed hundreds of thousands of submissions and tens of thousands of claims in production. ## Products & services ### Submission Intake AI agents collect and process data across submission documents, reading emails and extracting structured data from unstructured sources to populate back-office systems and accelerate underwriting. **Key features:** - Multi\-page document extraction - Email reading and data extraction - Back\-office system population via API *Target users:* Commercial and specialty carriers, brokers ### Policy Servicing Automates policy endorsements, audits, and renewals by navigating internal systems and writing back to systems of record. **Key features:** - Endorsement processing automation - Audit and renewal workflows - Direct system\-of\-record integration *Target users:* Carriers, insurers with high\-volume servicing operations ### First Notice of Loss \(FNOL\) and Claims Prepares complete claims files and performs quality control checks against adjuster guidelines to accelerate claims handling. **Key features:** - FNOL intake and routing - Claims file preparation - Quality assurance against adjuster guidelines *Target users:* Claims departments at carriers and TPAs ### Agent Operating Procedures \(AOPs\) Core platform capability that converts SOPs written in natural language into executable AI agent workflows. **Key features:** - Natural language SOP\-to\-AOP conversion - Multimodal input handling \(documents, email, phone\) - Agent memory for continuous improvement - Pre\-built AOPs for common insurance tasks *Target users:* Insurance operations teams, IT/systems integrators ## Category & focus - Subcategories: AI Operations Automation, Claims Automation, Submission Intake, Policy Servicing - Insurance verticals: Life & Annuity, P&C Commercial, Specialty/E&S - Target customers: Carriers, Brokers ## Notable customers - Prudential Financial \-\- multi\-year agreement covering policy servicing and quality assurance automation - The Mutual Group \-\- specialty mutual insurer using platform for operations automation - Newfront \-\- tech\-forward insurance broker - Palomar \-\- specialty insurer \(case study published May 2026\) - RYZE Claim Solutions \-\- claims quality assurance automation \(case study Nov 2025\) ## Links - Website: - Directory profile: - Press/news: --- *Last updated: 2026\-06\-04*