# Pace Insurance

> Agentic AI platform that automates end\-to\-end insurance workflows for carriers, brokers, and MGAs\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | United States |
| Founded | 2024 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Series B |

## Overview

Pace Insurance is an agentic AI workflow platform for insurance carriers, brokers, and MGAs. Founded in 2024, the company builds AI agents that autonomously execute complex insurance operations -- including submissions processing, claims handling, policy servicing, and document-heavy back-office workflows -- traditionally fulfilled by business process outsourcing providers and internal operations teams.

The platform converts standard operating procedures into agent-driven workflows that navigate internal systems, process documents, and interact with customers across email, chat, text, voice, and web portals. Pace integrates with core insurance systems including Guidewire, Duck Creek, and Vertafore, as well as legacy platforms and mainframes, enabling automation across diverse insurance technology stacks. The system maintains full audit lineage and compliance controls suitable for regulated environments, and AI models are not trained on personally identifiable information.

Since launching in 2025, Pace agents have autonomously completed over 250,000 insurance workflows. The company raised USD 10M in a Series A led by Sequoia Capital in January 2026, followed by a USD 46M Series B co-led by Thrive Capital and Sequoia Capital in May 2026, bringing total funding to USD 56M. Customers include Prudential, Palomar, WTW, RYZE Claim Solutions, Convex US, The Mutual Group, and Newfront.

## Products & services

### Agentic Workflow Orchestration

An AI-powered platform that converts insurance SOPs into automated agent workflows. Agents execute complete workflows from intake through resolution, handling system navigation, document reasoning, and multi-channel customer interactions.

**Key features:**

- End\-to\-end workflow execution with no human\-in\-the\-loop required
- Multi\-channel interaction via email, chat, text, voice, and web portals
- Full audit trails and traceability for regulatory compliance

*Target users:* Insurance carriers, brokers, and MGAs with high\-volume, document\-intensive operations

### Enterprise Integrations

Pre-built connectors to core insurance platforms and legacy systems enabling automation across heterogeneous technology environments.

**Key features:**

- Integrations with Guidewire, Duck Creek, Vertafore
- Support for legacy admin systems, mainframes, and desktop applications
- Orchestration layer for bridging modern and legacy tech stacks

*Target users:* Carriers and brokers operating on legacy or mixed\-vendor systems

### Observability and Compliance Controls

Governance tools designed for regulated insurance environments, providing traceability and quality assurance workflows.

**Key features:**

- Full audit lineage for state\-level compliance
- Quality assurance workflows for claims and policy operations
- PII protection \-\- models are never trained on customer data

*Target users:* Compliance and operations teams at insurance carriers and TPAs

### Key Use Cases

**Key features:**

- Submission intake and quote turnaround
- Life claim support and payment acceleration
- NIGO \(Not in Good Order\) intelligent intake and resolution
- Policy discrepancy checking and remediation
- First Notice of Loss \(FNOL\) automation and triage
- Certificate of Insurance and endorsement processing
- Claims quality assurance and audit workflows

## Category & focus

- Subcategories: Workflow Automation, Agentic AI, Document Processing, Policy Administration
- Insurance verticals: P&C Commercial, Life & Annuity, Specialty/E&S
- Target customers: Carriers, Brokers, MGAs/MGUs, TPAs

## Notable customers

- Prudential
- Palomar \(resolves 90%\+ of cases without human intervention\)
- WTW \(Willis Towers Watson\)
- RYZE Claim Solutions
- Convex US
- The Mutual Group
- Newfront

## Links

- Website: <https://withpace.com>
- Directory profile: <https://insurtechlist.com/companies/pace-insurance/>
- Press/news: <https://www.businesswire.com/news/home/20260527047143/en/>

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*Last updated: 2026\-06\-16*