# Otera > Autonomous AI agents for enterprise insurance operations ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | EMEA | | Headquarters | Innsbruck, Austria | | Founded | 2019 | | Stage | Growth | | Employees | 51-200 | | Funding | Series A | ## Overview Otera is an autonomous AI agent platform for enterprise insurance operations, serving carriers, reinsurers, and global business services organizations. The platform deploys specialized AI agents that execute end-to-end knowledge work in claims processing, underwriting, and customer support -- replacing manual handling in regulated, mission-critical workflows. The company was formerly known as DeepOpinion and rebranded to Otera in 2025. The platform uses a multi-agent architecture in which specialized sub-agents handle discrete steps of complex business processes. Core components include AutoTransformers (a model mesh that selects the optimal AI model per task), a proprietary multi-layer OCR engine for document extraction, and a Control Layer providing audit trails and oversight. The system is LLM-agnostic and supports deployment on Azure or GCP with data residency controls across 100+ languages. Otera raised a EUR 11M Series A in September 2024 and serves Fortune 500 enterprises across 30+ countries. Notable insurance customers include Allianz Partners, which processes millions of claims with 90% autonomous operations, and CED, which handles 600,000 annual emails with 80% straight-through processing. The company has been recognized by Gartner, Forrester, IDC, and HFS as a leading vendor in agentic AI and autonomous process automation. ## Products & services ### Autonomous Claims Processing End-to-end claims workflow automation from intake through settlement. Handles multi-channel submissions (email, portal, API), document interpretation, business rule validation, and decision execution with straight-through processing rates of 80%+. **Key features:** - Omni\-channel intake processing \(email, portal, API\) in seconds - Automatic document extraction and validation via proprietary OCR - Straight\-through processing with exception routing for human review *Target users:* P&C carriers, global specialty carriers, reinsurers, TPAs ### Autonomous Underwriting Automated submission processing and underwriting decision support. Handles data intake, validation, rule application, and decision output with same-day turnaround for standard risks. **Key features:** - Submission ingestion and data validation across sources - Automated business rule application and coverage matching - Same\-day underwriting decisions for standard submissions *Target users:* Commercial carriers, specialty carriers, reinsurers ### Autonomous Customer Support Automated resolution of policyholder and claimant inquiries. Handles policy status, claims updates, and coverage questions without human agent involvement on routine requests. **Key features:** - Autonomous inquiry routing and resolution - Policy and claims status lookup without agent intervention - Multi\-language support across 100\+ languages *Target users:* Carriers, global business services organizations ### Platform Core Components **Key features:** - \*\*Multi\-Agent Engine\*\*: Specialized sub\-agents handling distinct workflow steps - \*\*AutoTransformers\*\*: Model mesh selecting optimal AI model per task type - \*\*Multi\-Layer OCR Engine\*\*: Proprietary vision models for document extraction - \*\*Proof Agent\*\*: Interprets complex insurance policies and documents - \*\*Check Agent\*\*: Manages business rules and decision workflows - \*\*Control Layer\*\*: Oversight interface with AI guardrails and full audit trails - \*\*Velocity\*\*: Rapid deployment tooling targeting 8\-12 week go\-live - \*\*Field\-Level Confidence Scoring\*\*: Per\-field reliability metrics for compliance audit *Target users:* Enterprise insurance and financial services operations teams ## Category & focus - Subcategories: Underwriting Automation, Customer Engagement, Insurtech Infrastructure - Insurance verticals: P&C Commercial, Specialty/E&S, Reinsurance, Life & Annuity - Target customers: Carriers, Reinsurers, TPAs ## Notable customers - Allianz Partners \-\- 90% autonomous claims operations across 30\+ countries - CED \-\- 600,000 annual emails processed with 80% straight\-through processing - Hannover Re - Uelzener ## Links - Website: - Directory profile: - Blog: - Careers: - Linkedin: --- *Last updated: 2026\-06\-04*