# Orbina

> AI orchestration platform automating insurance customer journeys and operational workflows

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Istanbul, Turkey |
| Founded | 2022 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Seed |

## Overview

Orbina is an AI orchestration platform for insurance carriers, agents, and brokers, automating customer-facing and operational workflows across digital channels. The platform coordinates multiple AI agents to handle First Notice of Loss (FNOL) intake, claims processing, policy changes, document handling, and renewal interactions without replacing insurance professionals.

The platform integrates with policy administration systems, claims platforms, and CRM tools via RESTful APIs, connecting conversations and transactions to live policy and claims data in real time. Orbina applies underwriting logic, SLA requirements, and regulatory constraints automatically, enabling insurers to route complex or sensitive cases to human teams while automating routine interactions.

Founded in December 2022 by CEO Dilara Kaplan, CMO Halil Gunes, and CTO Mert Delibalta, Orbina raised Seed funding from ENA Venture Capital in June 2025, with additional backing from Startupfon, Yapi Kredi FRWRD, HackZone Scale Up, and TEB Girisim Evi. The company is based in Istanbul, Turkey, and serves insurance as a primary vertical alongside e-commerce and manufacturing.

## Products & services

### AI Orchestration Platform for Insurance

Orbina automates customer journeys and operational workflows for insurance companies through multi-agent AI orchestration. The platform connects digital insurance interactions to back-end policy, claims, and service data, applying business rules automatically and routing exceptions to human teams.

**Key features:**

- FNOL automation across digital channels \(web, mobile, chat, voice\)
- Claims processing orchestration with real\-time policy and claims data integration
- Policy change and renewal automation
- Document intake, analysis, and routing
- Intent understanding and context analysis with regulatory constraint enforcement

*Target users:* Insurance carriers, brokers, and agents seeking to automate repetitive operational tasks while maintaining human oversight for complex cases

### Enterprise AI Orchestration

Orbina extends its orchestration platform to additional enterprise verticals including e-commerce and manufacturing, providing workflow automation and customer journey management capabilities outside insurance.

**Key features:**

- Multi\-channel workflow execution \(web, mobile, API, voice\)
- Role\-based access controls and audit logging
- PII masking and enterprise\-grade security
- Integration connectors for CRM, ERP, and service platforms

*Target users:* Enterprise operations and customer experience teams

## Category & focus

- Subcategories: FNOL Automation, Claims Orchestration, Workflow Automation, AI Agents
- Insurance verticals: P&C Commercial, P&C Personal, Life & Annuity
- Target customers: Carriers, Brokers, Agents/Agencies

## Links

- Website: <https://orbina.ai>
- Directory profile: <https://insurtechlist.com/companies/orbina/>
- Linkedin: <https://www.linkedin.com/company/orbina-ai/>
- Insurance solution: <https://www.orbina.ai/solutions/insurance>
- Enterprise solution: <https://www.orbina.ai/solutions/enterprise>

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*Last updated: 2026\-06\-30*