# Opal\.is

> Cloud\-based SaaS platform for insurance product development and digital distribution

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | St Albans, Hertfordshire, UK |
| Founded | 1994 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

Opal.is is the software and innovation arm of OPAL Group (Outsourced Professional Administration Limited), a UK-based specialist administration software provider serving financial services companies. The company delivers cloud-based SaaS technology to life insurers and banks that need to design, configure, and launch new insurance and investment products without reliance on legacy IT infrastructure or large capital expenditure.

The flagship Pandora platform is a modular, configuration-driven administration and distribution system that enables carriers and banks to bring new protection and savings products to market in under 45 days. The platform covers the full product lifecycle -- from initial product setup and pricing through digital distribution, underwriting, administration, and claims settlement. Pandora supports multi-device customer portals, white-label branding, aggregator connections, and integrations with major underwriting engines and CRM systems.

Opal.is serves some of the largest UK financial services groups, with confirmed live deployments at HSBC Life, Aviva, and Lloyds Banking Group. Founded in 1994 and headquartered in St Albans, the company is authorized and regulated by the Financial Conduct Authority (FCA) and holds ISO 27001 accreditation.

## Products & services

### Pandora Platform

Pandora is a cloud-based modular SaaS platform for insurance product development and administration. It enables life insurers and banks to design, test, price, and deploy new protection and investment products through a configuration-driven interface that does not require IT development cycles. The platform operates 24/7 and can be white-labelled to client branding.

**Key features:**

- Rapid product MVP creation with time\-to\-market under 45 days
- Multi\-device customer portals with cross\-device continuity
- Integration with underwriting engines, CRM systems, and aggregators
- Real\-time management information dashboards and super\-user configuration tools
- 24/7 cloud\-based infrastructure with white\-label branding options

*Target users:* Life insurers, banks, and financial services firms launching new insurance and investment products

### Pandora Launch

Pandora Launch is a digital distribution channel for protection and investment products aimed at life insurers and banks. It provides an end-to-end digital journey from customer capture through claims settlement, including an IFA portal with commission management and connections to major price comparison aggregators.

**Key features:**

- Full\-cycle digital journey: quote, underwrite, administer, and settle claims
- IFA \(Independent Financial Adviser\) life protection portal with commission management
- Rapid underwriting with real\-time automated decisions
- Management information dashboards and reprice capability without IT involvement
- Aggregator connections including MoneySuperMarket

*Target users:* Life insurers and bank assurance providers distributing protection products through IFA and direct digital channels

### Digital Self\-Service Portal

An authenticated policyholder self-service portal allowing customers to manage policies, submit claims, and update personal details online. Designed for smartphone and tablet access with seamless cross-device continuity.

**Key features:**

- Online insurance quotation and top\-up \(24/7\)
- Claims registration and real\-time progress tracking
- Document management and statement generation on demand
- Direct debit and bank detail amendments
- Portfolio rebalancing modeling

*Target users:* Policyholders managed on the Pandora platform

## Category & focus

- Subcategories: Product development platform, Digital distribution, Policy administration
- Insurance verticals: Life & Annuity, Group Benefits
- Target customers: Carriers

## Notable customers

- HSBC Life \-\- Pandora platform white\-labelled for HSBC protection product \(since 2018\); integrated with Square Health mobile health app \(2021\)
- Aviva \-\- Live on Pandora Launch for digital protection distribution \(connected to MyAviva portal and major aggregators\)
- Lloyds Banking Group \-\- Live on Pandora Launch for protection products

## Links

- Website: <https://www.opal-is.com>
- Directory profile: <https://insurtechlist.com/companies/opal-is/>
- Linkedin: <https://www.linkedin.com/company/outsourced-professional-administration-limited-opal->
- Press/news: <https://www.opal-is.com/newsarticles/>
- Parent company: <https://www.opal-uk.com>
- Pandora platform: <https://www.opal-uk.com/software-solutions/pandora-platform/>

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*Last updated: 2026\-06\-04*