# OneShield

> Core systems for P&C Insurers, MGAs and Startups

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Marlborough, Massachusetts |
| Founded | 1999 |
| Stage | Established |
| Employees | 201-500 |
| Funding | PE-Backed |

## Overview

OneShield Software is a leading provider of core systems for property and casualty (P&C) insurance carriers, managing general agents (MGAs), and startup insurers. Founded in 1999 by Vivek Gujral, the company has spent over 25 years developing cloud-based and SaaS platforms that include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics.

Designed specifically for personal, commercial, and specialty insurance, OneShield's solutions support over 90 lines of business and serve 42+ clients worldwide. The company is headquartered in Marlborough, Massachusetts, with additional offices throughout India. OneShield's clients include some of the world's leading insurers who benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower total cost of ownership.

In September 2020, OneShield was acquired by a search fund led by brothers Cameron and Brandon Parker, with Pacific Lake Partners and Bain Capital Credit serving as anchor investors. Under their leadership, OneShield tripled recurring revenue and continues to scale to meet expanding customer needs.

## Products & services

### OneShield Enterprise

Cloud-optimized P&C solution for growth-oriented insurers and MGAs.

**Key features:**

- Policy management with full lifecycle support
- Billing system with comprehensive receivables management
- Rating engine
- Claims processing
- Relationship management
- Business intelligence and reporting
- Product configuration
- Insurance content for over 80 lines of business

*Target users:* Large P&C insurers and MGAs seeking configuration\-driven automation

### OneShield Policy

Customer-centric policy administration solution automating every stage of the policy lifecycle.

**Key features:**

- New business, renewals, rewrites, endorsements
- Cancellations, reinstatements, non\-renewals
- Broker of record changes and rollbacks
- Support for personal, commercial, and specialty products

*Target users:* Carriers, Underwriters, Policy Teams

### OneShield Billing

Complete payment and receivables management system for P&C insurers.

**Key features:**

- Full billing lifecycle from invoicing to reconciliations
- Web portal capabilities
- Built\-in commission management
- Flexible equity\-based billing, payment, and delinquency plans
- Integration with third\-party document and payment systems

*Target users:* Carriers, Finance Teams, Agencies

### OneShield Claims

Claims management system for individual claims and incident-level management.

**Key features:**

- Incident\-level management \(one level higher than claims\)
- Fraud detection capabilities
- Loss control identification and implementation
- Enhanced customer experience delivery

*Target users:* Carriers, Claims Teams

### OneShield Market Solutions

Cloud-native, end-to-end platform with comprehensive SaaS delivery model for smaller carriers and startups.

**Key features:**

- Policy and billing management
- Claims processing
- Full\-service support \(implementation, training, updates\)
- Multi\-tenant licensing
- Managed services
- Business rules tailored to specific needs

*Target users:* Small P&C insurers, MGAs, niche carriers, startups

### OneShield AI Hub

Industry-first AI Hub for insurance innovation launched in August 2025.

**Key features:**

- AI\-first strategy integration
- Anthropic certification for Zero Data Retention
- Cloud Security Alliance AI Controls Matrix compliance

*Target users:* All OneShield customers seeking AI capabilities

## Category & focus

- Subcategories: Policy Administration, Billing, Claims Management, Rating, Analytics
- Insurance verticals: P&C Personal, P&C Commercial, Specialty/E&S
- Target customers: Carriers, MGAs/MGUs

## Notable customers

- Erie Insurance \(17\+ year partnership since 2007\)
- PURE Insurance \(17\-year technology partnership\)
- Utica First Insurance Company
- HAI Group
- The Hanover
- Travelers Canada
- Hiscox

## Links

- Website: <https://oneshield.com>
- Directory profile: <https://insurtechlist.com/companies/oneshield/>
- About: <https://oneshield.com/about/>
- Clients: <https://oneshield.com/about/clients/>
- Products: <https://oneshield.com/products-our-solutions/>
- Leadership: <https://oneshield.com/about/leadership/>
- Press releases: <https://oneshield.com/knowledge_hub_category/press-releases/>

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*Last updated: 2026\-03\-25*