# Nest Innovative Solutions

> Cloud\-based insurance management software for brokers, MGAs, and underwriting managers

## At a glance

| Field | Value |
| --- | --- |
| Category | Distribution & Sales |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Kolkata, West Bengal, India |
| Founded | 2011 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

Nest Innovative Solutions is an agency management and distribution technology provider for insurance brokers, Managing General Agents (MGAs), Managing General Underwriters (MGUs), and underwriting managers. The company, headquartered in Kolkata, India, develops the Macaw suite of cloud-based insurance software products that support end-to-end insurance distribution workflows across the US, Indian sub-continent, and Gulf Council Countries.

The flagship Macaw AMS (Agency Management System) is a Java-based, cloud-hosted platform with a service-oriented architecture that covers the full distribution workflow from CRM and quoting through policy administration, claims tracking, commission management, and customer self-service. The system includes business-analyst-configurable rules, a renewals automation engine, eSign and payment gateway integrations, and surplus lines tax and fee calculations. Complementary products include Macaw CRM (a standalone front-end for insurers with legacy back-end systems), Macaw Explorer (data visualization and analytics), Macaw Operations (back-office P&C workflow), and a data migration workbench for legacy transitions. The platform is ISO 27001 certified and delivers a cost-per-policy model that Nest positions at roughly one-third of traditional systems.

Founded in December 2011 and bootstrapped, the company has served approximately six clients across four countries and was recognized on FinTech Global's InsurTech 100 list in 2022 as one of the world's most innovative insurtech companies. Nest's engagement model combines its technical implementation expertise with client-side insurance domain knowledge to deliver iterative, outcomes-focused deployments.

## Products & services

### Macaw AMS \(Agency Management System\)

End-to-end cloud-based agency management platform for insurance brokers, MGAs, MGUs, and underwriting managers. Covers the full value chain from customer acquisition through accounting.

**Key features:**

- Full workflow from CRM, pre\-sales, and quoting through new business, underwriting, policy administration, claims tracking, invoicing, and commission management
- Business\-analyst\-configurable rules engine \(no IT dependency required\)
- Renewals automation engine with multi\-channel distribution
- eSign integration, payment gateway integration, and drip campaign orchestration \(email/SMS\)
- Surplus lines tax and fee calculations
- Customer self\-service portal

*Target users:* Insurance brokers, MGAs, MGUs, underwriting managers

### Macaw CRM

Standalone CRM layer for insurers that already have a core policy administration or claims system. Covers the full customer relationship lifecycle from prospect upload through cross-sell discovery, quotations, new business workflows, and policy servicing.

**Key features:**

- Modern front\-end CRM layer compatible with legacy back\-end PAS systems
- Extensible to support customer self\-service requirements
- Full lifecycle from prospect through policy servicing and document management

*Target users:* Insurers with legacy PAS or claims systems needing a modern distribution front\-end

### Macaw Explorer

Data visualization and analytics module providing pre-built dashboards and interactive charts covering KPIs, customers, opportunities, policies, claims, and accounting.

**Key features:**

- 50\+ trend charts across key insurance operational KPIs
- Deployable as standalone SaaS or integrated with Macaw AMS or external PAS
- Supports multiple data sources and operational data consolidation

*Target users:* Insurance operations and analytics teams

### Macaw Operations

Back-office workflow solution for P&C insurers covering the full cycle from sales through reinsurance, including automated underwriting and rating.

**Key features:**

- Automated underwriting and rating
- Workflow automation across P&C operations
- Reinsurance management

*Target users:* P&C insurers

### Data Migration Services

Migration tooling and robotic process automation to support transitions from legacy systems to Macaw AMS, including complex insurance agency data migration.

**Key features:**

- Proprietary migration workbench
- RPA\-assisted legacy data extraction
- Handles complex insurance data structures common in agency modernization

*Target users:* Insurance agencies and MGAs moving from legacy systems

## Category & focus

- Subcategories: Agency Management System, CRM, Policy Administration, Data Analytics
- Insurance verticals: P&C Commercial, Specialty/E&S
- Target customers: Brokers, MGAs/MGUs

## Notable customers

- MGA specializing in Real Estate Insurance \(Professional Liability\) \-\- anonymized case study
- Lloyd's Coverholder specializing in human capital risks in high\-end markets \-\- anonymized case study
- Accident and Health Excess/Surplus Lines MGU \(COO testimonial\)

## Links

- Website: <https://nest-is.com>
- Directory profile: <https://insurtechlist.com/companies/nest-innovative-solutions/>
- Blog: <https://nest-is.com/blog>
- Linkedin: <https://in.linkedin.com/company/nest-innovative-solutions-pvt-ltd->
- Products: <https://nest-is.com/insurance-agency-management-crm-software-products>

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*Last updated: 2026\-06\-04*