# Mueve Seguro > Digital insurance portability for credit\-linked policies in Latin America ## At a glance | Field | Value | | --- | --- | | Category | Distribution & Sales | | Type | Solutions Provider | | Region | LATAM | | Headquarters | Santiago, Chile | | Stage | Growth | | Employees | 11-50 | | Funding | Bootstrapped | ## Overview Mueve Seguro is a consumer-facing insurance portability platform operated by Grupo Insurex in Chile, serving individuals with credit-associated insurance policies across consumer, automotive, and commercial loan segments. The platform allows policyholders to switch insurance providers tied to their credit agreements and recover unearned premiums they are legally entitled to reclaim. The service is delivered entirely online through a three-step process: document submission, digital mandate authorization via Advanced Electronic Signature, and premium refund disbursement into an integrated digital wallet. The platform incorporates an OCR engine for document processing, API integrations with major insurers and financial institutions, and a WhatsApp-based virtual assistant (Sofia) that guides customers through each step. Mueve Seguro operates through 9 regional offices across Chile, from Antofagasta to Puerto Montt. Since launch, the platform has served over 40,000 customers with an average refund of approximately 350,000 CLP per transaction. In its first 12 months alone, it ported more than 15,000 clients. Monthly website traffic exceeds 42,000 visits and monthly leads exceed 30,000. The company works with insurers including Save, Mapfre, Consorcio, and Sura, and has plans to expand into Peru, Paraguay, Bolivia, Colombia, and Mexico. ## Products & services ### Insurance Portability Service Enables consumers with active credit agreements (consumer loans, automotive loans, commercial loans) to switch their credit-associated insurance providers and recover unconsumed premiums. Mueve Seguro manages the entire process digitally on the customers behalf: resigning the existing policy, processing the premium refund, and arranging new coverage. **Key features:** - Digital document upload and verification via OCR engine - Advanced Electronic Signature for legally binding mandate authorization - Average 20\-day turnaround for refund disbursement - Coverage for consumer credit, automotive credit, and commercial loan insurance *Target users:* Individual consumers with credit\-linked insurance policies ### Premium Recovery and Digital Wallet Recovers unearned insurance premiums on behalf of customers and deposits refunds into an integrated digital wallet. Provides consumers with a transparent, accessible record of recovered funds. **Key features:** - Automated calculation of recoverable premium amounts - Digital wallet for refund management - Transparent tracking of recovery status *Target users:* Consumers with overpaid or expired credit insurance premiums ### Virtual Assistant \(Sofia\) WhatsApp-based AI assistant that guides customers through the insurance portability and premium recovery process step by step, allowing full transaction completion via messaging. **Key features:** - Available on WhatsApp for broad consumer accessibility - Step\-by\-step guidance through the portability workflow - Reduces dependency on human agents for routine queries *Target users:* Consumers seeking self\-service support ## Category & focus - Subcategories: Insurance portability, premium recovery, digital switching platform - Insurance verticals: P&C Personal, Specialty/E&S - Target customers: Consumers ## Notable customers - Save - Mapfre - Consorcio - Sura ## Links - Website: - Directory profile: - Tiktok: - Linkedin: - Instagram: --- *Last updated: 2026\-06\-22*