# MSA Multi Serass > Claims management BPO and SaaS platform for European insurance carriers ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | EMEA | | Headquarters | Milan, Italy | | Founded | 1979 | | Stage | Established | | Employees | 501-1000 | | Funding | PE-Backed | ## Overview MSA Multi Serass is a claims management solutions provider for insurance carriers operating across Europe. Founded in Italy in 1979, the company delivers business process outsourcing (BPO) services and a proprietary SaaS platform covering the full claims lifecycle in motor and property sectors. The company operates as an outsourced claims department for carriers, managing over 130,000 claims annually. Its technology stack includes a cloud-based claims management platform, expert network coordination tools, and AI-powered appraisal capabilities such as a digital forensic medical evaluation tool. MSA Multi Serass functions as the core BPO and portfolio management entity within the MSA Mizar Group, which also encompasses subsidiary operations in network management, recovery services, dispute management, and technology development. MSA Mizar Group, the parent holding company, reported revenues of EUR 135 million as of December 2024 and operates in eight European countries including Italy, Spain, France, Belgium, Switzerland, Portugal, Albania, and Romania. The group employs approximately 850 people. In January 2026, TowerBrook Capital Partners acquired a majority stake in MSA Mizar Group. ## Products & services ### Claims Management Outsourcing \(BPO\) Full-cycle business process outsourcing for insurance claims management. The company assumes responsibility for the entire claims value chain on behalf of carriers, from initial notification through final settlement, handling over 130,000 claims per year in motor and property lines. **Key features:** - End\-to\-end claims lifecycle management - Motor and property damage claim handling - Operates as the carrier's external claims department *Target users:* P&C insurance carriers outsourcing claims operations ### SaaS Claims Management Platform Proprietary cloud-based software for claims processing and workflow management, offered as a standalone SaaS solution to insurance carriers and other claims organizations. **Key features:** - Claims processing and workflow automation - Expert network coordination - Body shop and repair network management *Target users:* Insurance carriers and claims administrators ### Portfolio Management and Run\-Off Services Specialized administration for legacy insurance portfolios, foreign claims, and run-off operations. **Key features:** - Portfolio risk assessment - Legacy claims administration - Run\-off management for discontinued business lines *Target users:* Carriers managing non\-core or legacy claims portfolios ### Appraisal Services Digital appraisal solutions combining traditional field-based expert assessments with AI-assisted forensic medical evaluation. The Bareme Digitale tool applies machine learning models to modernize professional medical assessment processes. **Key features:** - Field\-based expert appraisals - AI\-powered forensic medical evaluation \(Bareme Digitale\) - Integration with expert network management *Target users:* Carriers requiring claims appraisal and medical assessment services ## Category & focus - Subcategories: Claims Management Outsourcing, Claims Administration, SaaS Claims Platform, Appraisal Services, Portfolio Run\-Off - Insurance verticals: P&C Personal, P&C Commercial - Target customers: Carriers, TPAs ## Links - Website: - Directory profile: - Linkedin: - Msa mizar group: --- *Last updated: 2026\-06\-08*