# MomentOfPeople ッ

> AI\-powered conversational automation for insurance, banking, and enterprise customer engagement

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | LATAM |
| Headquarters | Buenos Aires, Argentina |
| Founded | 2022 |
| Stage | Startup |
| Employees | 1-10 |
| Funding | Bootstrapped |

## Overview

MomentOfPeople (MoP) is a customer engagement platform providing AI-powered chatbot and conversational automation software to insurance carriers, banks, municipalities, and enterprise clients across Latin America. The company positions its offering as a "conversational operating system" with a philosophy of human-centric design, targeting insurers as a primary vertical with dedicated use cases in prospecting, collections, claims handling, and fraud detection.

The platform delivers its capabilities through a suite of modular products: SmartBot (vertical-specific AI chatbots), PanelCRM (omnichannel conversation management dashboard), and EventBot (event-driven automation). Solutions are delivered as SaaS via API-friendly integrations with WhatsApp as the primary communication channel. The platform has processed more than 6 million multimodal conversations across more than 9 languages.

MomentOfPeople was selected among the top 20 best insurtechs in Latin America following a competitive global call with more than 180 insurtechs in the Insurtech Cohort Batch#03. The company was also accepted into Start-Up Chile (SUP'23), Chile's government-backed startup accelerator. One confirmed insurance customer (EstaCubierto) has publicly endorsed the platform.

## Products & services

### SmartBot

An AI-powered conversational advisor trained per industry vertical. SmartBots are specialized by sector -- insurance (Seguros), banking, industrial, construction, municipal, and tourism -- and support multimodal input including text, audio, and images.

**Key features:**

- Industry\-specific AI training per vertical \(IndusBot, ConstBot, CityBot, TurisBot\)
- Multimodal input support \(text, audio, images\)
- Multilingual support across more than 9 languages
- Real\-time personalization and integration\-ready APIs
- Insurance use cases: prospecting, collections, claims handling, fraud detection

*Target users:* Insurance carriers, banks, municipalities, enterprise operations teams

### Panel CRM

Centralized dashboard for conversation management, automation, and workflow routing across omnichannel interactions. Serves as the operational backend for managing all SmartBot conversations.

**Key features:**

- Omnichannel conversation management and routing
- Automated ticket categorization with SLA monitoring
- Real\-time metrics and analytics
- Contact segmentation and lead management
- Internal team collaboration and query routing

*Target users:* Customer service teams, operations managers, insurance back\-office staff

### EventBot

Event-driven automation component for triggering communications based on business events and workflow conditions.

**Key features:**

- Event\-driven message triggers
- API integration for external system events
- Workflow automation

*Target users:* Operations and automation teams

## Category & focus

- Subcategories: Conversational AI, Chatbots, CRM, Claims Automation, Fraud Detection
- Insurance verticals: P&C Personal, P&C Commercial, Health, Specialty/E&S
- Target customers: Carriers, Brokers, MGAs/MGUs

## Notable customers

- EstaCubierto \(insurance carrier; CEO testimonial on company website\)

## Links

- Website: <https://www.momentofpeople.com>
- Directory profile: <https://insurtechlist.com/companies/momentofpeople/>
- About: <https://www.momentofpeople.com/about-us>
- Linkedin: <https://ar.linkedin.com/company/momentofpeople>
- Smartbot: <https://www.momentofpeople.com/smartbot>
- Panel crm: <https://www.momentofpeople.com/panelcrm>

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*Last updated: 2026\-06\-03*