# Lynk

> Complaint management and corrective action software for regulated industries

## At a glance

| Field | Value |
| --- | --- |
| Category | Compliance & Regulatory |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Scottsdale, Arizona, USA |
| Founded | 1970 |
| Stage | Established |
| Employees | 1-10 |
| Funding | Bootstrapped |

## Overview

Lynk Software is a compliance and complaint management software provider serving insurance carriers and other regulated industries. Founded in 1970, the company develops Everest, a centralized complaint management and corrective action tracking platform designed to help organizations manage customer complaints, meet regulatory requirements, and drive process improvement.

Everest is delivered as a SaaS platform (Everest Hosted Cloud SaaS, launched in 2008) and supports multi-industry compliance frameworks including CFPB, HIPAA, and FDA standards. The platform provides customizable workflows, advanced reporting with a query builder, and a dedicated module for call center and customer service environments (Everest In-Touch).

Lynk Software remains privately held and bootstrapped. The company primarily targets mid-size and large insurance carriers and financial services firms with complex complaint tracking and regulatory reporting needs.

## Products & services

### Everest Complaint Management and Corrective Action Software

A centralized platform for tracking and resolving customer complaints and corrective actions across the full complaint lifecycle. Helps organizations maintain regulatory compliance and convert customer feedback into operational improvements.

**Key features:**

- Centralized complaint intake and lifecycle tracking
- Customizable user interface with built\-in administration tools
- Custom reporting via query builder and advanced analytics
- Industry compliance support \(CFPB, HIPAA, FDA\)
- SaaS and private hosted deployment options

*Target users:* Insurance carriers, financial services organizations, healthcare providers, manufacturers

### Everest In\-Touch

A complaint tracking module built for call center and customer service teams, enabling front-line staff to log and track customer complaints at the point of contact.

**Key features:**

- Point\-of\-contact complaint capture
- Integration with core Everest platform
- Designed for high\-volume customer service environments

*Target users:* Customer service and call center teams within insurance carriers and financial services firms

### Everest Hosted Cloud SaaS

The cloud-hosted deployment of the Everest platform, available since 2008. Allows organizations to access complaint management capabilities via SaaS without managing on-premise infrastructure.

**Key features:**

- Cloud\-hosted multi\-tenant access
- Reduced infrastructure overhead
- Same feature set as on\-premise Everest

*Target users:* Organizations preferring managed cloud deployment

## Category & focus

- Subcategories: Complaint Management, Corrective Action Tracking, Regulatory Reporting
- Insurance verticals: P&C Commercial, Life & Annuity, Health, Group Benefits
- Target customers: Carriers

## Notable customers

- Insurance \(carriers\)
- Financial Services
- Manufacturing
- Healthcare
- Food Products

## Links

- Website: <https://lynksoftware.com>
- Directory profile: <https://insurtechlist.com/companies/lynk/>
- Linkedin: <https://www.linkedin.com/company/lynk-software>
- Insurance complaint management: <https://www.lynksoftware.com/Insurance_Complaint_Management.asp>

---

*Last updated: 2026\-05\-17*