# LoyJoy

> No\-code AI agent platform for customer service and sales in regulated industries

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Service Platform |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Münster, Germany |
| Founded | 2018 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

LoyJoy is a no-code platform for deploying autonomous AI agents across customer service and sales channels, with particular strength in regulated industries including insurance. Founded in 2018 in Germany, the company has grown to serve over 100 enterprises, including R+V Insurance, Zurich Insurance, and CosmosDirekt in the insurance sector. The platform emphasizes EU-hosted infrastructure, GDPR compliance, and comprehensive security certifications—positioning it as a trusted solution for compliance-conscious carriers and service providers.

The platform differentiates itself through multi-channel AI agents (chat, phone, WhatsApp), visual process automation using BPMN 2.0 standards, and deep integrations with enterprise systems. LoyJoy agents handle damage claims automation, tariff consultation, policy customer service, and lead generation—reducing manual workload while maintaining consistent quality. Real-time analytics and A/B testing capabilities allow teams to continuously optimize agent behavior without coding.

LoyJoy's traction spans insurance, retail, telecom, and manufacturing. In insurance, the platform has demonstrated success with damage claims automation and customer-facing chatbots, supported by a growing roster of carrier partnerships and a presence in industry initiatives like InsurLab Germany and InsurtechHub Munich NXT:Distribution.

## Products & services

### AI Agents for Service and Sales

Autonomous AI agents designed to handle customer interactions across multiple channels—chat, phone, WhatsApp—processing natural language requests and taking actions to resolve customer needs without human intervention.

**Key features:**

- Multi\-channel support \(Chat, Phone, WhatsApp, messaging platforms\)
- Natural language understanding and autonomous problem\-solving
- Live agent escalation with context preservation
- Multi\-language support

*Target users:* Carriers, brokers, and enterprises seeking to automate high\-volume customer interactions

### Phone Agent

Speech-to-Speech AI agent with ultra-low latency (<500ms), enabling voice-based customer interactions. Supports multiple languages and handles complex queries autonomously.

**Key features:**

- Sub\-500ms latency for natural conversation flow
- Multi\-language support
- Integration with phone systems and IVR
- Autonomous handling of complex queries

*Target users:* Customer care teams requiring phone\-based automation

### Chat Widget & WhatsApp Integration

Customizable chat interfaces for websites and applications, plus comprehensive WhatsApp Business API integration with 40+ pre-built process modules for customer engagement and transactional communications.

**Key features:**

- White\-label branding options
- Multi\-language support
- Pre\-built process modules \(notifications, order tracking, surveys\)
- Backend system integration

*Target users:* Digital customer engagement teams

### Process Automation \(BPMN 2\.0\)

Visual, no-code workflow automation using Business Process Model and Notation 2.0 standard. Business teams design and deploy complex multi-step processes without coding.

**Key features:**

- Drag\-and\-drop workflow design
- Conditional logic and error handling
- System integrations via API
- Audit trails and compliance logging

*Target users:* Business operations and compliance teams

### Analytics and Insights

Real-time dashboards tracking customer interactions, funnel analysis, A/B testing capabilities, and performance metrics to optimize agent behavior and business outcomes.

**Key features:**

- Real\-time interaction tracking
- A/B testing for prompt and behavior optimization
- Funnel analysis and conversion tracking
- Agent performance metrics

*Target users:* Product and operations teams

## Category & focus

- Subcategories: AI Agents, No\-Code Automation, Conversational AI, Claims Management
- Insurance verticals: P&C, Life & Annuity, Specialty
- Target customers: Carriers, Brokers, MGAs, Enterprises

## Notable customers

- R\+V Insurance \(conversational claims assistant "Emmie"\)
- Zurich Insurance
- CosmosDirekt
- TRUMPF
- Deutsche Telekom
- RTL\+
- Beiersdorf
- Aldi Nord
- 1\. FC Cologne
- Vaillant
- SCHOTT
- Ottobock
- Melitta
- Paul Hartmann
- Westfalen AG
- Kneipp
- BRITA
- Bionorica
- Congstar
- Tchibo
- Wine in Black

## Links

- Website: <https://www.loyjoy.com/>
- Directory profile: <https://insurtechlist.com/companies/loyjoy/>
- Linkedin: <https://www.linkedin.com/company/loyjoy>
- Documentation: <https://docs.loyjoy.com/>

---

*Last updated: 2026\-06\-14*