# Lightico > Digital completion platform for regulated customer journeys in financial services and insurance\. ## At a glance | Field | Value | | --- | --- | | Category | Document Management | | Type | Solutions Provider | | Region | NA | | Headquarters | New York, NY | | Founded | 2015 | | Stage | Growth | | Employees | 51-200 | | Funding | Series B | ## Overview Lightico is a digital completion platform for regulated enterprises, serving carriers, banks, lenders, and financial services firms that need to automate high-stakes customer interactions such as policy sales, renewals, claims processing, and account onboarding. The platform enables organizations to orchestrate end-to-end customer journeys through a unified workflow combining eSignatures, eForms, identity verification, and AI-powered document processing -- all accessible via web, mobile, or phone channels. The platform is delivered as cloud-first SaaS and integrates with 400+ applications via REST and GraphQL APIs, including a native Salesforce integration. Core AI capabilities include OCR, NLP, and machine learning for intelligent document extraction. A low-code workflow builder allows business teams to configure multi-step journeys without developer involvement. Lightico has raised approximately USD 44M across four funding rounds, including a USD 15M Series B from Capital One Ventures in 2021. The company reported USD 14.1M in revenue in 2025 with a 128-person team. In 2023, Lightico acquired Vizolution, a UK-based customer experience platform, expanding its European presence and contact center capabilities. ## Products & services ### AI Intelligent Document Processing Extracts and validates data from customer-submitted documents using OCR, NLP, and machine learning. Provides automated data extraction from unstructured documents with classification and validation. **Key features:** - Automated data extraction from unstructured documents - NLP\-based classification and validation - Integration with downstream workflow steps *Target users:* Carriers, banks, and lenders processing high volumes of customer documents ### eSignatures & Digital Consent Enables remote signature collection and consent capture across regulated industries with compliance-ready audit trails. **Key features:** - Multi\-channel delivery \(web, mobile, SMS\) - Compliance audit trails for regulated industries - Configurable consent flows *Target users:* Insurers, lenders, and financial services firms requiring legally binding digital signatures ### Identity Verification & KYC Provides Know-Your-Customer verification and multi-factor authentication for secure customer onboarding and fraud prevention. **Key features:** - KYC document validation - Multi\-factor authentication - Fraud detection and prevention controls *Target users:* Carriers and financial institutions with onboarding and regulatory compliance requirements ### eForms & Data Collection Omnichannel data capture through configurable digital forms deployed via web, mobile, or phone-based interfaces. **Key features:** - Web and mobile form delivery - Phone\-channel data collection - Conditional logic and branching *Target users:* Operations and customer service teams replacing paper\-based or manual data collection ### Workflow Automation & Cases Management Low-code journey builder for multi-step automated workflows, with a Cases Management module for complex, multi-touch processes spanning multiple interactions. **Key features:** - Low\-code journey configuration - Cases module for multi\-session workflows - Process automation across customer lifecycle stages *Target users:* Business operations teams configuring automated customer journeys without coding ## Category & focus - Subcategories: eSignatures, Identity Verification, Workflow Automation, AI Document Processing - Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity, Specialty/E&S - Target customers: Carriers, Brokers, MGAs/MGUs ## Notable customers - GM Financial - Three UK - Santander Consumer Finance - HSBC - TD Bank - BMW Financial Services ## Links - Website: - Directory profile: - Support: - Linkedin: - Press/news: - Documentation: --- *Last updated: 2026\-05\-17*