# League > Healthcare consumer experience platform for payers, providers, and benefits administrators ## At a glance | Field | Value | | --- | --- | | Category | Customer Engagement | | Type | Solutions Provider | | Region | NA | | Headquarters | Toronto, Ontario, Canada | | Founded | 2014 | | Stage | Growth | | Employees | 501-1000 | | Funding | Series C+ | ## Overview League is a healthcare consumer experience (CX) platform that helps health insurers, benefits administrators, and healthcare providers deliver AI-powered member engagement. The company builds cloud-based infrastructure that enables payers, employers, and health systems to personalize and automate how members navigate benefits, access care, and act on health recommendations. The platform delivers omnichannel outreach via SMS, email, and AI voice, combining predictive data with multi-agent orchestration to identify care gaps and drive measurable health outcomes. League integrates healthcare-specific small language models (SLMs) into its product suite, enabling condition-specific programs and automated appointment booking at scale. The platform runs on Google Cloud and meets HITRUST r2, SOC 2 Type II, HIPAA, PIPEDA, and GDPR standards. As of early 2026, League has surpassed 63 million contracted users -- a 271% year-over-year increase. The company raised a USD 100M credit facility from RBCx in January 2026 and was recognized as a 2025 Forrester Wave Leader in CX Platforms for Healthcare. ## Products & services ### Omnichannel Outreach Platform Proactive member engagement across voice and digital channels using real-time health data. Delivers personalized communications via SMS, email, and AI voice. **Key features:** - Real\-time Health Story data integration - Personalized messaging across digital and voice channels - Behavioral optimization engine *Target users:* Health payers, benefits administrators ### Care Gaps Agent Team Predictive care gap identification and automated appointment booking. Uses AI agents to identify at-risk members and schedule appointments on their behalf. **Key features:** - Predictive barrier identification - Automated appointment booking at scale - Integration with provider scheduling systems *Target users:* Health payers, health systems ### Maternity Health Coach Condition-specific AI program providing personalized guidance from first trimester through postpartum care. **Key features:** - 1:1 AI\-guided coaching across pregnancy stages - Postpartum follow\-up support - Personalized content and care recommendations *Target users:* Employers, health payers ### AI Voice and Care Navigation High-empathy AI voice capability for member engagement and care navigation at scale. **Key features:** - AI voice for outbound and inbound member interactions - Care navigation and provider referral support - Natural language understanding for healthcare conversations *Target users:* Carriers, TPAs ### CareFinder Intelligent, contextual provider discovery and recommendation engine (planned for launch in 2026). **Key features:** - Context\-aware provider matching - Integration with League member health data - In\-platform provider discovery *Target users:* Health payers, employers ### Embeddable Solutions Modular, ready-built components that healthcare organizations can integrate into existing digital environments. **Key features:** - Drop\-in UI modules for benefits and health workflows - API\-first integration approach - Customizable branded experience *Target users:* Carriers, health systems, employers ## Category & focus - Subcategories: Member engagement, omnichannel communications, care gap management, AI health coaching, care navigation - Insurance verticals: Health, Group Benefits - Target customers: Carriers, Employers, TPAs ## Notable customers - Manulife Canada - Ovatient - Accenture \(implementation partner\) ## Links - Website: - Directory profile: - Blog: - Linkedin: - Press/news: --- *Last updated: 2026\-06\-05*