# Koala Insurance

> API\-first travel insurance platform for OTAs, airlines, and travel agencies

## At a glance

| Field | Value |
| --- | --- |
| Category | Specialty Solutions |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Paris, France |
| Founded | 2018 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Acquired |

## Overview

Koala Insurance is a B2B travel insurance technology platform for travel companies including OTAs, airlines, and travel agencies. The company provides white-label, modular travel insurance products via a REST API, enabling travel businesses to embed coverage options directly into their booking flows.

The platform is built around an automation-first model: products such as trip cancellation, flight disruption, and baggage coverage operate without exclusions and without requiring evidence for claims. Real-time journey tracking detects disruptions automatically, triggering proactive compensation without manual claim submission. Koala markets this approach under the SmartBlock implementation framework, which includes API integration, automated reporting, and data-driven optimization.

Founded in Paris in 2018, Koala raised EUR 1.6M in Seed funding in 2020 and USD 2.2M in a Series A in 2023, both led by Insurtech Gateway. The company grew to 70+ travel partners across 17 countries before being acquired by CarTrawler in August 2025. The acquisition expanded CarTrawler's ancillary product offering into travel insurance.

## Products & services

### Cancel For Any Reason

Trip cancellation coverage with no exclusions. Travelers may cancel for any reason and receive a full refund without providing documentation.

**Key features:**

- No exclusion clauses
- No evidence requirement
- Automated claims processing

*Target users:* OTAs, airlines, travel agencies

### Change For Any Reason

Trip modification flexibility allowing travelers to adjust plans without standard exclusions or documentation.

**Key features:**

- No exclusion clauses
- No evidence requirement
- Automated processing

*Target users:* OTAs, travel agencies

### Interrupt For Any Reason

Mid-trip coverage enabling early returns or trip extensions with automated handling.

**Key features:**

- Early\-return and extension options
- Automated claim processing
- No documentation required

*Target users:* OTAs, airlines, travel agencies

### Flight Disruption Insurance

Automated compensation for flight delays and cancellations. The system tracks flight status continuously and compensates eligible passengers without requiring a claim submission.

**Key features:**

- Real\-time flight monitoring
- Proactive automated compensation
- No manual claim required

*Target users:* Airlines, OTAs

### Luggage Protection

Coverage for lost, delayed, or damaged baggage with simplified claims handling.

**Key features:**

- Lost, delayed, and damaged baggage coverage
- Simplified claims process
- Automated processing

*Target users:* Airlines, OTAs, travel agencies

### Pay Protection

Coverage for payment installments and financing arrangements in travel bookings.

**Key features:**

- Installment payment protection
- Financing safeguard

*Target users:* OTAs, travel agencies

### Travel Assistance

Medical emergency support and on-the-ground travel assistance services.

**Key features:**

- Medical emergency support
- On\-the\-ground assistance

*Target users:* OTAs, airlines, travel agencies

## Category & focus

- Subcategories: Parametric Insurance, Embedded Insurance, Travel Insurance Technology
- Insurance verticals: Specialty/E&S
- Target customers: Carriers, Brokers

## Notable customers

- TUI
- Omio
- Volotea
- Rail Europe
- AFerry
- Direct Ferries
- Marco Vasco

## Links

- Website: <https://hikoala.co>
- Directory profile: <https://insurtechlist.com/companies/koala-insurance/>
- Linkedin: <https://www.linkedin.com/company/koalainsurance/>

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*Last updated: 2026\-06\-03*