# iWarranty

> AI\-powered warranty management platform connecting manufacturers, retailers, and insurers

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | London, United Kingdom |
| Founded | 2019 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Seed |

## Overview

iWarranty is a warranty management SaaS platform for manufacturers, retailers, service centers, and insurers. The company, founded in 2019 by Dr. Ruby Pillai, automates the full warranty lifecycle from digital product registration through claims processing, fraud detection, and repair network coordination. The platform connects multiple stakeholders through role-based access controls and automated routing, reducing warranty claim processing time by up to 90%.

The platform is built on AI and machine learning infrastructure, including Agent-to-Agent (A2A) coordination for distributed network automation. It integrates with enterprise systems such as SAP, Salesforce, Microsoft Dynamics, Oracle, and NetSuite, and exposes a RESTful API for custom integrations. Core modules cover digital warranty registration via QR codes, claims validation, fraud prevention, repair partner management, and after-sales CRM.

iWarranty has received recognition from the UK Financial Conduct Authority (FCA) through the Green FinTech Challenge for its focus on sustainability -- the platform emphasizes repair and reuse over product replacement to reduce electronic waste. The company has participated in multiple incubator and accelerator programs including Grow London, Accelerate Cambridge, and Cambridge Judge Business School ventures.

## Products & services

### Warranty Management Platform

Integrated SaaS solution that connects manufacturers, consumers, retailers, service centers, and insurers through a unified interface with role-based access controls and automated workflow routing.

**Key features:**

- Role\-based access for all stakeholders in the warranty ecosystem
- Automated claim routing and workflow orchestration
- Real\-time coordination across distributed repair networks

*Target users:* Manufacturers, warranty administrators, insurers

### Digital Warranty Registration

QR code-enabled product registration accessible via mobile app, allowing consumers to enroll products in warranty programs at point of purchase or receipt.

**Key features:**

- QR code scan\-to\-register workflow
- Mobile app access for consumers
- Instant enrollment confirmation

*Target users:* Manufacturers, retailers, consumers

### Claims Management and Verification

Automated claims validation and processing with AI-powered fraud detection, addressing the 2-4% revenue loss that warranty providers typically experience from fraudulent claims.

**Key features:**

- AI\-powered fraud detection and prevention
- Intelligent claim triaging
- Rapid resolution workflows

*Target users:* Warranty administrators, insurers, manufacturers

### Repair Network Management

Coordination platform for external repair partners globally, managing service center workflows and enabling real-time tracking across distributed repair networks.

**Key features:**

- Global repair partner coordination
- Service center workflow management
- Real\-time network visibility

*Target users:* Manufacturers, service centers

## Category & focus

- Subcategories: Warranty Management, Fraud Detection, Claims Automation
- Insurance verticals: Specialty/E&S
- Target customers: Carriers, MGAs/MGUs

## Notable customers

- Supagard \(UK automotive client, via supagard\.iwarranty\.co subdomain\)
- Pinnacle Warranties \(UK warranty administrator, via pinnaclewarranties\.iwarranty\.co subdomain\)

## Links

- Website: <https://iwarranty.co/>
- Directory profile: <https://insurtechlist.com/companies/iwarranty/>
- Blog: <https://iwarranty.co/blog>
- Linkedin: <https://uk.linkedin.com/company/iwarranty>

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*Last updated: 2026\-06\-16*