# ISM Insurance Services Malaysia

> Industry data analytics and technology utility for Malaysian insurance and takaful operators

## At a glance

| Field | Value |
| --- | --- |
| Category | Data & Analytics |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Kuala Lumpur, Malaysia |
| Founded | 2005 |
| Stage | Established |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

ISM Insurance Services Malaysia Berhad (ISM) is a data analytics and technology platform for P&C carriers and takaful operators in Malaysia. Incorporated in 2005, the company operates as a member-owned industry utility governed collectively by 35 insurance companies and 4 takaful operators, providing centralized data exchange, business intelligence, and fraud detection services to the Malaysian insurance market.

ISM delivers its services through several specialized platforms covering vehicle valuation intelligence, anti-fraud analytics, claims and underwriting data exchange, and industry-wide statistical reporting. Key offerings include the Automotive Business Intelligence (ABI) system, the Fraud Intelligence System (FIS), and the Claims and Underwriting Exchange (CUE), which includes sub-systems for motor, accident & health, and vehicle information exchange. The company also offers data center hosting and IT infrastructure services to member organizations.

ISM serves the entirety of the Malaysian general insurance market, with all major insurers and takaful operators participating as members. The organization is recognized as a Malaysia Digital (MD) status company and holds ISO/IEC 27001:2022 certification for information security management. Annual revenue was approximately USD 7.1 million in 2026.

## Products & services

### Automotive Business Intelligence \(ABI\)

A vehicle valuation database that provides monthly-updated market values, new selling prices, and vehicle specifications for motor insurance pricing and underwriting decisions.

**Key features:**

- Monthly\-updated vehicle market valuations
- New selling price benchmarks
- Vehicle specification database

*Target users:* P&C carriers underwriting motor insurance

### Fraud Intelligence System \(FIS\)

An analytics platform for identifying fraudulent motor claims using pattern analysis across industry-wide claims data.

**Key features:**

- Cross\-insurer fraud signal detection
- Motor claims analytics
- Industry\-wide data aggregation

*Target users:* P&C carriers handling motor claims

### Claims & Underwriting Exchange \(CUE\)

A central data exchange platform providing three modules for industry-wide data sharing:

**Key features:**

- \*\*CUE Motor\*\*: Motor insurance claims and underwriting data exchange
- \*\*CUE A&H\*\*: Accident & Health insurance data exchange
- \*\*VIX \(Vehicle Information Exchange\)\*\*: Vehicle\-related data for underwriting
- Cross\-insurer data exchange
- Claims history verification
- Underwriting risk enrichment

*Target users:* P&C carriers and takaful operators

### Statistics & Analytics

Statistical reporting and analytics tools covering the Malaysian insurance industry, including a Statistical Bulletin, Knowledge Management System, Motor Rating Models, and Location Analytics/Geocoding tools.

**Key features:**

- Industry\-wide statistical bulletins
- Motor rating model support
- Location and geocoding analytics

*Target users:* P&C carriers, actuaries, and underwriters

### Information Technology Services

Data center hosting and IT infrastructure services for member organizations, including Takaful Agency System infrastructure and a Circular Distribution System for industry communications.

**Key features:**

- Data center co\-location and hosting
- Takaful agency system infrastructure
- Industry\-wide circular distribution

*Target users:* Insurance company and takaful operator IT departments

### MyCarInfo

A consumer-facing website providing vehicle valuations and motor insurance information for individuals seeking automotive insurance guidance.

*Target users:* Consumers seeking motor insurance

## Category & focus

- Subcategories: Fraud Detection, Claims Data Exchange, Vehicle Valuation Intelligence, Industry Statistics
- Insurance verticals: P&C Commercial, P&C Personal
- Target customers: Carriers

## Notable customers

- AIG Malaysia
- Berjaya Sompo
- Chubb
- FWD
- Generali
- Great Eastern
- Hong Leong
- RHB
- Zurich

## Links

- Website: <https://www.ism.net.my>
- Directory profile: <https://insurtechlist.com/companies/ism-insurance-services/>
- About us: <https://www.ism.net.my/about-us/>
- Linkedin: <https://my.linkedin.com/company/ism-insurance-services-malaysia-bhd>
- Resources: <https://www.ism.net.my/resources/>

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*Last updated: 2026\-06\-29*