# IRONWOOD WARRANTY GROUP

> End\-to\-end warranty and service contract programs \-\- underwriting, administration, and claims in one platform

## At a glance

| Field | Value |
| --- | --- |
| Category | Specialty Solutions |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Louisville, Kentucky, USA |
| Stage | Growth |
| Employees | 51-200 |
| Funding | Private (Hardscuffle Inc) |

## Overview

Ironwood Warranty Group is a specialty solutions provider that delivers underwriting, program management, and claims administration for extended warranty and service contract programs. The company operates in the P&C specialty market, serving manufacturers, retailers, e-commerce companies, and home warranty providers.

The platform combines three operating entities: Hornbeam Insurance Company (carrier underwriting), Ironwood Warranty LLC (program management), and National Service Alliance LLC (claims fulfillment). Together they support the full lifecycle of warranty programs -- from product development and actuarial reporting to in-home service fulfillment -- through an integrated technology platform with real-time dashboard reporting.

Customers include Best Buy, Apple, and Whirlpool. The company partnered with Bolt and C Spire in 2025 to deploy its Connect Protect home electronics protection product. Ironwood positions itself as a vertically integrated provider for warranty administrators who want a single counterparty for carrier, program, and service network capacity.

## Products & services

### Financial Solutions

Underwriting capacity through Hornbeam Insurance Company, covering product and performance warranty risks, contractual liability policies, portable electronics insurance, and obligor services.

**Key features:**

- Product and performance underwriting for extended warranties
- Contractual liability policy \(CLP\) and obligor services
- Portable electronics insurance programs
- Custom risk structures developed with actuarial support

*Target users:* Retailers, OEMs, and warranty administrators requiring licensed insurance backing

### Program Management

End-to-end program design and compliance services for warranty and service contract programs.

**Key features:**

- Product development and custom program structuring
- Actuarial reporting and rate filings
- Regulatory and compliance support across multiple states
- Ongoing program management and performance monitoring

*Target users:* Manufacturers, retailers, and extended warranty program operators

### Administration Support

Claims administration and service fulfillment through National Service Alliance LLC with national coverage.

**Key features:**

- Integrated technology platform for in\-home service claims
- National managed service network coverage
- Real\-time dashboard reporting for claims and administration
- In\-home service fulfillment coordination

*Target users:* Warranty administrators and program operators requiring claims infrastructure

### Connect Protect

Inclusive home electronics protection covering personal devices -- mobile phones, smart home devices, laptops, and wearables -- for homeowners and broadband subscribers.

**Key features:**

- Coverage for mobile phones, electronics, smart home devices, laptops, and wearables
- Designed for bundling with broadband and home services
- Embeds into carrier and retailer programs

*Target users:* Broadband carriers, retailers, and home warranty providers

### Specialty Programs

Industry-specific warranty programs for solar, HVAC, and home warranty markets.

**Key features:**

- SolarGuard: solar equipment protection programs
- HVAC Perform: HVAC system protection plans
- Home Select: home warranty program
- OEM Warranty and Retail Protection Plans

*Target users:* Solar installers, HVAC contractors, home warranty providers, and OEMs

## Category & focus

- Subcategories: Extended Warranty Administration, Service Contract Underwriting, Program Management
- Insurance verticals: Specialty/E&S, P&C Personal
- Target customers: Carriers, TPAs, Manufacturers, Retailers

## Notable customers

- Best Buy
- Apple
- Whirlpool
- C Spire

## Links

- Website: <https://ironwoodwarrantygroup.com>
- Directory profile: <https://insurtechlist.com/companies/ironwood-warranty-group/>
- News: <https://www.twice.com/retailing/ironwood-warranty-group-partners-with-bolt-c-spire>
- Linkedin: <https://www.linkedin.com/company/ironwoodwarrantygroup>

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*Last updated: 2026\-05\-11*