# Insurance Support World

> Outsourced insurance operations and BPO services for carriers, MGAs, wholesalers, and brokers\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Victorville, CA, USA |
| Founded | 2009 |
| Stage | Established |
| Employees | 501-1000 |
| Funding | Bootstrapped |

## Overview

Insurance Support World (ISW) is a global business process outsourcing (BPO) provider specializing in insurance operations. Founded in 2009 and operating as a web property of Cogneesol, ISW serves insurance carriers, MGAs, wholesalers, and brokers across the United States, United Kingdom, Canada, and Australia.

ISW delivers outsourced operational support across the full insurance value chain, including distribution, underwriting and policy administration, claims management, analytics, shared services, and digital transformation. The company processes more than 10 million claim transactions and more than USD 1 billion in claims spend annually, supporting over USD 2 billion in premium volume.

The company's operations are built on the ADIS framework -- a proprietary model combining adaptive intelligence, automation, and domain-driven process engineering. ISW employs approximately 500+ skilled insurance professionals who serve as an extension of client operations.

## Products & services

### Distribution Services

Supports brokers, agencies, and wholesalers with profiling, quoting, invoicing, and fiduciary coordination services.

**Key features:**

- Agency and broker profiling
- Quoting and proposal support
- Invoicing and fiduciary coordination

*Target users:* Brokers, wholesalers, and insurance agencies

### Underwriting and Policy Support

Provides submission acceleration, endorsement management, and renewal processing services.

**Key features:**

- Submission triage and acceleration
- Endorsement processing and management
- Renewal automation and support

*Target users:* Carriers, MGAs, and underwriting teams

### Claims Management

Delivers full claims lifecycle outsourcing, from intake through settlement acceleration.

**Key features:**

- First notice of loss \(FNOL\) handling
- Claims lifecycle automation
- Settlement acceleration

*Target users:* Carriers and TPAs handling 10M\+ claim transactions annually

### Commission Processing

Manages commission calculations, reconciliation, and payment processing for insurance distributors.

**Key features:**

- Commission calculation and reconciliation
- Payment processing and tracking
- Producer compensation reporting

*Target users:* Carriers and MGAs with agency networks

### Insurance Analytics

Provides data-driven insights, loss trend analysis, and performance reporting.

**Key features:**

- Loss trend analysis
- Performance dashboards and reporting
- Data\-driven operational insights

*Target users:* Carriers and brokers seeking operational intelligence

### Digital Services

Legacy system modernization, workflow automation, and digital transformation advisory.

**Key features:**

- Legacy system modernization
- Workflow automation design and implementation
- Digital transformation advisory

*Target users:* Carriers and MGAs undergoing operational transformation

## Category & focus

- Subcategories: Claims Management, Policy Administration, Underwriting Support, Insurance BPO
- Insurance verticals: P&C Commercial, Specialty/E&S
- Target customers: Carriers, MGAs/MGUs, Brokers

## Notable customers

- Specific client names are not publicly disclosed

## Links

- Website: <https://www.insurancesupportworld.com>
- Directory profile: <https://insurtechlist.com/companies/insurance-support-world/>
- Linkedin: <https://www.linkedin.com/company/insurancesupportworld>
- Bpo services: <https://www.insurancesupportworld.com/insurance-bpo-services/>

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*Last updated: 2026\-06\-03*