# infobird

> AI\-powered customer engagement and intelligent contact center solutions for enterprises in China and globally\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Beijing, China |
| Founded | 2001 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Public (NASDAQ: IFBD, IPO Apr 2021) |

## Overview

Infobird Co., Ltd. (NASDAQ: IFBD) is a Beijing-based SaaS provider of AI-powered customer engagement solutions. Founded in 2001 by CEO Yimin Wu (also Chairman), the company delivers cloud-based contact center, telemarketing, and AI chatbot platforms to enterprises across insurance, finance, healthcare, e-commerce, and public services in China.

The company serves insurers and healthcare-adjacent organizations through its intelligent omnichannel platform, which combines AI voice/text bots, smart IVR, real-time quality inspection, and agent coaching. Notable insurance sector clients include Taikang Healthcare Investment Holdings, a wholly-owned subsidiary of Taikang Insurance Group, for whom Infobird provides digital contact center and AI chatbot services across eldercare communities and home care operations.

In November 2024, Infobird expanded beyond its core SaaS business by acquiring a 97% stake in Pure Tech Global Limited, a digital advertising and marketing technology company, for approximately USD 65.7M.

## Products & services

### AI Customer Engagement Platform

Omnichannel cloud contact center combining voice, text, and chatbot channels with AI-driven routing and automation.

**Key features:**

- Intelligent IVR with WebRTC voice services
- AI voice and text chatbot with multi\-turn dialogue
- Predictive and preview outbound dialing for telemarketing
- Omnichannel integration with single customer view

*Target users:* Insurance carriers, healthcare organizations, financial institutions, e\-commerce companies

### AI Sales Force Management

Intelligent quality inspection and agent training tools powered by semantic recognition and emotion analysis.

**Key features:**

- Real\-time and post\-call quality inspection
- Semantic recognition and emotion detection
- AI interactive training with customized learning paths
- Customer classification and data analytics

*Target users:* Contact center supervisors and quality assurance teams

### Xunbird Lead Connect

Intelligent cloud telemarketing and lead intelligence platform.

**Key features:**

- Lead identification and scoring
- Predictive dialing
- Campaign management and reporting

*Target users:* Insurance sales and telemarketing teams

## Category & focus

- Subcategories: Cloud Contact Center, AI Chatbots, Intelligent Quality Inspection, Sales Force Automation
- Insurance verticals: Health, Life & Annuity
- Target customers: Carriers

## Notable customers

- Taikang Healthcare Investment Holdings \(Taikang Insurance Group subsidiary \-\- eldercare contact center and AI chatbot\)
- Nippi Japan \(digital marketing subsidiary\)
- Changchun Rural Commercial Bank
- HYCAN \(electric vehicle brand\)

## Links

- Website: <https://infobird.com>
- Directory profile: <https://insurtechlist.com/companies/infobird/>
- Nasdaq: <https://www.nasdaq.com/market-activity/stocks/ifbd>
- Linkedin: <https://www.linkedin.com/company/infobird-co-ltd>
- Sec filings: <https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001815566>
- English site: <https://infobird.com/en/index.html>

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*Last updated: 2026\-06\-03*