# ICT Information Technologies

> Cloud\-based claims management and enterprise insurance software for carriers and fleet operators in Turkey\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Tuzla, Istanbul, Turkey |
| Founded | 2005 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

ICT Information Technologies (ICT Bilgi Teknolojileri) is a B2B insurance software provider serving carriers and enterprise clients in Turkey. Founded in 2005 and operating from an R&D center at GOSB Teknopark since 2010, the company develops cloud-native software for insurance claims management, automotive service operations, and fleet management.

The company delivers a suite of microservices-based products led by HIT Hasar, a claims management platform with over 15 modules and a parametric rule engine that enables no-code workflow configuration. Additional products cover AI-powered damage assessment, document management, a cloud CRM, and a B2B spare parts supply portal. All platforms are hosted on encrypted servers in Turkey to meet local data residency requirements.

ICT serves over 150 corporate clients with more than 50,000 active users across the insurance and automotive sectors. The company holds ISO 27001 certification and complies with KVKK, Turkey's data protection framework equivalent to GDPR.

## Products & services

### HIT Hasar \(Claims Management Platform\)

Cloud-based claims management system with 15+ modules covering the full claims lifecycle from initial notification through resolution. A parametric rule engine allows no-code workflow customization for different claim types and underwriting rules.

**Key features:**

- Parametric rule engine for no\-code workflow customization
- Support for fire, earthquake, liability, health, and auto claim branches
- Mobile adjuster application for field use

*Target users:* Insurance carriers

### HIT Oto Dis \(Non\-Auto Claims Portal\)

Digital claims portal for non-automobile insurance branches, providing streamlined claim reporting and tracking for customers and adjusters.

**Key features:**

- Digital FNOL submission
- Claim status tracking
- Adjuster workflow tools

*Target users:* Insurance carriers

### AI Ekspertiz \(Automated Damage Assessment\)

AI-powered damage assessment system that automates evaluation of physical damage, reducing manual workload and accelerating claims resolution.

**Key features:**

- AI\-driven damage recognition
- Automated assessment reports
- Integration with claims management workflows

*Target users:* Insurance carriers, adjusters

### Filo Yonetim Sistemi \(Fleet Management System\)

Fleet tracking and maintenance planning platform for fleet operators, covering vehicle tracking, maintenance scheduling, fuel management, and driver monitoring.

**Key features:**

- Real\-time vehicle tracking
- Maintenance scheduling and alerts
- Fuel and driver monitoring

*Target users:* Fleet operators

### Oto Servis Yonetimi \(Service Operation Management\)

End-to-end service center management platform covering work orders, inventory, customer communications, and billing for automotive service centers.

**Key features:**

- Work order management
- Inventory and parts tracking
- Customer communication tools

*Target users:* Automotive service centers

### AI Evrak Yonetim \(AI Document Management\)

AI-powered enterprise document management system with automated document classification, indexing, and retrieval.

**Key features:**

- Automated document classification
- AI\-powered indexing and retrieval
- Enterprise integration support

*Target users:* Insurance carriers, enterprise clients

### Yedek Parca Tedarik \(B2B Spare Parts Supply Portal\)

B2B e-commerce platform connecting automotive suppliers with service centers and repair facilities for spare parts procurement.

**Key features:**

- Supplier and service center catalog management
- Order processing and tracking
- Integration with service management workflows

*Target users:* Automotive suppliers, service centers

### SwatCRM \(Cloud CRM Platform\)

Cloud-based CRM offering quote management, inventory tracking, asset management, and customer communication tools.

**Key features:**

- Quote management and pipeline tracking
- Asset and inventory management
- Customer communication hub

*Target users:* Insurance and automotive enterprises

## Category & focus

- Subcategories: Claims Management, AI Damage Assessment, Document Management, CRM
- Insurance verticals: P&C Personal, P&C Commercial, Specialty/E&S
- Target customers: Carriers

## Notable customers

- Insurance carriers \(150\+ corporate clients\)
- Automotive service centers
- Fleet operators

## Links

- Website: <https://ictyazilim.com.tr>
- Directory profile: <https://insurtechlist.com/companies/ict-information-technologies/>
- Linkedin: <https://www.linkedin.com/company/ict-yazilim>

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*Last updated: 2026\-07\-02*