# ICE\-Tech

> Delivering faster modernisation and measurable results across the full insurance lifecycle

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Camberley, Surrey, UK |
| Founded | 2002 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Acquired |

## Overview

ICE-Tech is a core insurance software provider offering policy administration, claims management, and AI-native capabilities for personal and specialty lines insurers, MGAs, and TPAs. The platform covers the full insurance lifecycle -- from policy configuration and underwriting through claims handling, assistance coordination, and analytics -- deployed via SaaS in 30+ countries.

The platform is composed of modular systems including ICE Policy, ICE Claims, ICE Assistance, ICE Analytics, ICE Digital, and ICE Billing, supplemented by the Alice AI suite for automation across FNOL, underwriting, and service operations. The architecture is built on open APIs and event-based design, supporting no-code product configuration, white-label deployments, and integrations with third-party platforms such as Guidewire, Duck Creek, and Salesforce.

ICE-Tech serves 100+ customers globally, including Aviva, AIG, AA, Unum Group, John Lewis & Partners, and Charles Taylor Assistance. The company was formed through the January 2026 unification of ICE InsureTech and Nordic Insurance Software, both acquired by Acturis Group in 2017. Its 2025 Aviva transformation programme achieved a 50% reduction in time-to-quote after go-live.

## Products & services

### ICE Policy

Policy administration system for personal and specialty lines. Supports product configuration, launch, and lifecycle management using no-code tools and open APIs.

**Key features:**

- No\-code product configuration and rate changes
- Full lifecycle policy management \(new business, renewals, endorsements, cancellations\)
- REST API integration and event\-based architecture
- Support for personal and specialty lines

*Target users:* Insurers, MGAs, TPAs managing policy books

### ICE Claims

Claims management system covering the full claims lifecycle from FNOL to settlement.

**Key features:**

- Intelligent workflows and decision support
- Real\-time visibility across open claims
- Integration with assistance and analytics modules
- Support for personal and commercial lines claims

*Target users:* Carriers, TPAs, claims administrators

### Alice AI Suite

AI-enabled product suite embedded across the insurance lifecycle, developed with partner OpenDialog.

**Key features:**

- Alice FNOL: 24/7 AI claims agent for first notice of loss handling
- Underwriting automation and real\-time decisioning
- Digital journey enhancement and customer service optimization
- Claims automation workflows

*Target users:* Insurers and MGAs seeking automation across underwriting and claims

### ICE Digital

Customer and broker portal capabilities with flexible API integration.

**Key features:**

- Intuitive customer and broker portals
- Modern UI components
- API\-first integration with existing channels

*Target users:* Carriers and MGAs building digital customer engagement

### ICE Assistance

Case management system for travel, health, pet, and specialty assistance lines.

**Key features:**

- Medical and travel incident coordination
- Global team management and SLA tracking
- Multi\-channel communication and case resolution workflows

*Target users:* Assistance providers and specialty insurers

### ICE Analytics

Reporting and analytics layer providing real-time operational and profitability insights.

**Key features:**

- KPI dashboards and performance monitoring
- Underwriting and claims analytics
- Operational clarity across business lines

*Target users:* Insurance operations and finance teams

## Category & focus

- Subcategories: Policy Administration, Claims Management, AI Automation, Digital Portals, Assistance Case Management, Analytics
- Insurance verticals: P&C Personal, Specialty/E&S, Group Benefits
- Target customers: Carriers, MGAs/MGUs, TPAs

## Notable customers

- Aviva
- AIG
- AA \(The Automobile Association\)
- Unum Group
- John Lewis & Partners
- Charles Taylor Assistance
- Deutsche Assistance
- ERS
- BattleFace
- Ticker
- Vetsure
- April International
- Peppercorn Insurance
- More Than
- SkyProtect

## Links

- Website: <https://ice-tech.com>
- Directory profile: <https://insurtechlist.com/companies/ice-tech/>
- About: <https://ice-tech.com/about/>
- Careers: <https://ice-tech.com/career.emply.com/home>
- Linkedin: <https://www.linkedin.com/company/icetechuk/>
- Case studies: <https://ice-tech.com/case-studies/>
- Blog/insights: <https://ice-tech.com/insights/>

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*Last updated: 2026\-06\-25*