# ICE Systems

> Modular insurance software for policy administration, claims, assistance, and digital experiences

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | UK, Denmark, Switzerland |
| Founded | 2002 |
| Stage | Enterprise |
| Employees | 51-200 |
| Funding | Acquired |

## Overview

ICE Systems (trading as ICE-Tech) is a core insurance software platform for carriers, MGAs, and TPAs across personal and specialty insurance lines. The company was founded in 2002 and was acquired by Acturis Group in 2017; it operates across more than 30 countries.

The platform delivers modular SaaS software covering policy administration, claims management, assistance case coordination, analytics, and digital customer portals. In January 2026, ICE Systems completed a rebrand unifying ICE InsureTech and Nordic Insurance Software (NIS) under a single ICE-Tech identity. The platform includes an AI suite called Alice, which embeds conversational AI across underwriting, claims, and digital journeys.

Customers include Tier 1 carriers such as Aviva, Unum Group, the AA, and John Lewis & Partners. ICE-Tech has operated for more than 23 years and holds Great Place to Work certification in the UK.

## Products & services

### ICE Policy

Policy administration system designed for personal and specialty lines. Supports product configuration and launch via no-code tools, full lifecycle management, and open APIs.

**Key features:**

- No\-code product configuration
- Full policy lifecycle management
- Open RESTful API integration

*Target users:* Carriers, MGAs, TPAs

### ICE Claims

Claims management system covering the full claims lifecycle from FNOL through settlement.

**Key features:**

- Intelligent workflow automation
- Decision support and real\-time visibility
- Accurate and auditable claims handling

*Target users:* Carriers, TPAs

### Alice \(AI Suite\)

A suite of AI-enabled tools embedded across the insurance lifecycle. Includes Alice FNOL, a 24/7 AI claims agent powered by conversational AI for first notification of loss intake.

**Key features:**

- Conversational AI for FNOL intake
- AI\-driven underwriting and claims automation
- Real\-time decisioning across operations

*Target users:* Carriers, TPAs

### Assistance

Case management platform for travel, health, pet, and specialty assistance lines. Coordinates global teams, tracks SLAs, and manages medical or travel incidents end to end.

**Key features:**

- Multi\-line assistance case management
- Global team coordination
- SLA tracking and reporting

*Target users:* Carriers, Assistance providers

### Digital Solutions

Customer and broker digital portals built with flexible APIs and modern UI components.

**Key features:**

- Self\-service policyholder portals
- Broker\-facing digital experiences
- API\-first integration into existing channels

*Target users:* Carriers, Brokers

### Analytics

Real-time dashboards and KPI monitoring across underwriting, claims, and assistance operations.

**Key features:**

- Operational KPI dashboards
- Underwriting and claims performance insights
- Profitability and operational analytics

*Target users:* Carriers, MGAs, TPAs

## Category & focus

- Subcategories: Claims Technology, Customer Engagement
- Insurance verticals: P&C Personal, Specialty/E&S, Health
- Target customers: Carriers, MGAs/MGUs, TPAs

## Notable customers

- Aviva
- AA \(Automobile Association\)
- Unum Group
- Charles Taylor Assistance
- Deutsche Assistance
- BattleFace
- Ticker
- ERS
- John Lewis & Partners
- More Than

## Links

- Website: <https://www.ice-tech.com/>
- Directory profile: <https://insurtechlist.com/companies/ice-systems/>
- About us: <https://ice-tech.com/about/>
- Linkedin: <https://www.linkedin.com/company/icetechuk/>
- Platform: <https://ice-tech.com/platform/>
- Case studies: <https://ice-tech.com/case-studies/>
- Blog/insights: <https://ice-tech.com/insights/>

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*Last updated: 2026\-05\-17*