# HYLAND

> Enterprise content management and intelligent document processing for the insurance industry\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Document Management |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Westlake, Ohio |
| Founded | 1991 |
| Stage | Enterprise |
| Employees | 1000+ |
| Funding | PE-Backed |

## Overview

Hyland is a global enterprise content management (ECM) and intelligent document processing (IDP) software company headquartered in Westlake, Ohio. Founded in 1991, the company serves more than 14,000 customers worldwide, including 550+ insurance organizations across P&C, life, and healthcare payer segments. More than 800 insurance carriers rely on Hyland's flagship OnBase platform for claims processing, underwriting support, policy administration, and digital capture.

Under CEO Jitesh Ghai, appointed in May 2024, Hyland has accelerated a strategic pivot toward AI-native content automation. The company's Content Innovation Cloud platform unifies ECM, IDP, process automation, and AI-powered document intelligence into a single enterprise offering. Hyland holds a majority stake owned by private equity firm Thoma Bravo, with a cumulative valuation exceeding USD 7.4B.

In 2026, Hyland was recognized as an IDC MarketScape Leader for Intelligent Document Processing (2025-2026), cementing its position as a top-tier platform for insurance document automation and content intelligence.

## Products & services

### OnBase

Hyland's flagship ECM platform, deployed by 800+ insurance carriers. OnBase handles end-to-end document workflows including claims processing, underwriting, policy administration, and digital capture. It integrates natively with Guidewire and Duck Creek core systems and supports migration of large document repositories.

**Key features:**

- Claims and underwriting document management
- Digital capture and OCR
- Native integrations with Guidewire and Duck Creek
- Policy administration workflow automation
- Large\-scale document repository migration \(1B\+ docs\)

*Target users:* P&C and life insurance carriers, TPAs

### Content Innovation Cloud

Hyland's unified platform combining Content Intelligence (AI-powered), Agentic Document Processing, Process Automation, Content and Digital Asset Management, Governance, Low-code Development, and Systems Integration. Launched as the company's next-generation offering under the current leadership.

**Key features:**

- AI\-powered document classification and extraction
- Agentic document processing with human\-in\-the\-loop options
- Low\-code process automation and workflow orchestration
- Enterprise governance and compliance controls
- Cloud\-native deployment on AWS, Azure, and GCP

*Target users:* Enterprise insurance carriers and health payers

### Agent Builder

Launched in 2025, Agent Builder is a low-code tool for creating enterprise AI agents that integrate with OnBase and Hyland's Automate platform. Agents can operate in human-in-the-loop or fully autonomous modes, supporting document-centric insurance workflows.

**Key features:**

- Low\-code agent configuration
- Integration with OnBase and Automate
- Supports human\-in\-the\-loop and autonomous operation modes
- Enterprise Context Engine for knowledge grounding

*Target users:* Enterprise IT teams and insurance operations

## Category & focus

- Subcategories: Intelligent Document Processing, Enterprise Content Management, Process Automation, AI Agents
- Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity, Health
- Target customers: Carriers, TPAs

## Notable customers

- Liberty Mutual Insurance \(USD 21M in documented savings\)
- NJM Insurance Group \(300M\+ documents managed\)
- Erie Insurance \(1B\+ document migration\)
- Multiple Australian and international insurance carriers
- More than half of Fortune 100 companies across all industries

## Links

- Website: <https://www.hyland.com>
- Directory profile: <https://insurtechlist.com/companies/hyland/>
- Newsroom: <https://www.hyland.com/en/company/newsroom>
- Platform: <https://www.hyland.com/en/platform>
- Case studies: <https://www.hyland.com/en/customers/case-studies>
- Insurance solutions: <https://www.hyland.com/en/solutions/industries/insurance>

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*Last updated: 2026\-05\-16*