# HGS Soluciones > Claims management software for auto insurers in Mexico and Latin America ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | LATAM | | Headquarters | Monterrey, Nuevo Leon, Mexico | | Founded | 2011 | | Stage | Established | | Employees | 11-50 | | Funding | Bootstrapped | ## Overview HGS Soluciones is a claims management software provider for P&C insurers in Mexico and Latin America, focused on automating the auto-insurance claims lifecycle. Its main product, HGS SIAC, is a claims management platform covering claim intake, adjuster assignment and dispatch, field data capture, damage estimation, and case closure, with separate modules for call-center intake, adjuster field work, dispatch-zone administration, and quality-control monitoring. The system supports GPS-based adjuster dispatch, mobile devices, and portable printers, and is built to integrate with an insurer's existing policy-issuance systems rather than replace them. The company also offers E-FILE, an electronic case-management tool for vehicle repair and indemnification workflows that includes an integrated auto-parts marketplace, alongside custom software development through HGS Desarrollos and, via a partnership with UNUS, distribution of insurance products under the HGS Seguros brand. Founded in 2011 and headquartered in Monterrey with an operational office in Mexico City, HGS Soluciones has worked with insurers including Qualitas, HDI Seguros, Zurich, Seguros El Potosi, and Afirme Seguros. The company appears to be self-funded, with no confirmed external financing rounds. ## Products & services ### HGS SIAC \(Sistema Integral de Atencion de Cliente\) An integrated claims-management platform covering report registration, adjuster assignment and dispatch, monitoring, estimation, and case closure. **Key features:** - Call Center / Cabina module for claim intake and electronic supervision of adjuster activity - Adjuster module for end\-to\-end digital processing, including photo capture, document management, and damage estimation - Cabina Administrator module for geographic zone control, attendance, and personnel distribution - Quality Control module for monitoring response times across the claim lifecycle - GPS\-based adjuster assignment and dispatch, with support for portable printers and mobile devices *Target users:* Auto insurers' claims operations teams ### E\-FILE An electronic case-management system for vehicle repair and indemnification processes, using interconnected workflow activities to manage daily claims operations. **Key features:** - Workflow\-based tracking of accident\-to\-resolution claim cases - Portal for buying and selling automotive parts - Aimed at reducing overall case duration *Target users:* Claims and repair\-network coordinators ### HGS Desarrollos Custom software development for enterprise-specific tools, delivered by dedicated developer teams, available across industry verticals beyond insurance. ### HGS Seguros Distribution of insurance products via a partnership with UNUS, extending HGS Soluciones from a pure technology vendor into insurance-product distribution. ## Category & focus - Subcategories: Claims automation, FNOL, adjuster dispatch and field claims management - Insurance verticals: P&C Personal, P&C Commercial - Target customers: Carriers ## Notable customers - Qualitas - HDI Seguros - Zurich - Seguros El Potosi - Primero Seguros - El Aguila Seguros - Afirme Seguros - Beneficia - Alloy Wheel - Automovo - Unus Seguros - Control Expert ## Links - Website: - Directory profile: - E\-file: - Clients: - Hgs siac: - Linkedin: - Hgs seguros: - Company profile: --- *Last updated: 2026\-08\-08*