# Hayuno

> AI agents for insurance automation \-\- process faster, serve better

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Cologne, Germany |
| Founded | 2001 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Acquired |

## Overview

Hayuno is an AI automation software provider for the insurance industry, building intelligent agents that help carriers and insurtech startups automate complex business processes. The company, headquartered in Cologne, Germany, is a subsidiary of DEVK and operates as a dedicated software unit following a strategic realignment in 2024 that shifted its focus from motor insurance underwriting to pure software development.

The company's platform centers on autonomous AI agents designed for insurance-specific workflows, including customer correspondence, claims processing, and document handling. Products are delivered using open standards such as MCP, AG-UI, and A2A protocols, with GDPR-compliant security and on-premise deployment options. Hayuno applies a practical "70/30 approach" that combines pre-built components with customized adaptations to deliver working solutions quickly.

Hayuno serves both large traditional carriers and emerging insurtech companies, drawing on deep domain expertise developed within the DEVK group. The company was nominated alongside DEVK Insurance for the Digital Lighthouse for Insurance 2025 award, recognizing innovative digitalization projects in the German insurance market.

## Products & services

### AskMate

An intelligent knowledge assistant that gives service employees immediate access to insurance expertise and live system data. The agent surfaces relevant knowledge and inventory information so teams can answer customer inquiries efficiently.

**Key features:**

- Real\-time access to knowledge base and inventory data
- Intent recognition for customer questions
- Integration with insurance industry systems

*Target users:* Insurance service teams and customer support staff

### ReplyMate

An AI-powered correspondence automation agent that handles inbound email processing end-to-end. The agent identifies customer intent, extracts structured data from text and attachments, links it to policy records, and generates verifiable response suggestions for agent review.

**Key features:**

- Intent recognition in customer emails
- Data extraction from emails and attachments
- Personalized, verifiable response generation
- Integration with policy inventory systems

*Target users:* Customer service teams at insurance carriers

### ClaimsMate

An intelligent claims processing solution providing automated document verification and fraud detection. (Coming soon)

**Key features:**

- Automated document verification
- Fraud detection capabilities

*Target users:* Claims departments at insurance carriers

### DocMate

An AI-powered document processing tool that automates data extraction from insurance documents. (Coming soon)

**Key features:**

- Automated data extraction from documents
- Support for unstructured document types

*Target users:* Insurance operations and back\-office teams

## Category & focus

- Subcategories: Claims Technology, Document Management, AI Agents
- Insurance verticals: P&C Personal, P&C Commercial
- Target customers: Carriers

## Notable customers

- DEVK \(parent company\)
- Cleos Welt

## Links

- Website: <https://www.hayuno.de>
- Directory profile: <https://insurtechlist.com/companies/hayuno/>
- Linkedin: <https://www.linkedin.com/company/hayuno-ag>

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*Last updated: 2026\-05\-17*