# guAI Insurtech

> AI\-powered claims management automation platform serving European insurance carriers

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Management |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Madrid, Spain |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

guAI Insurtech is a claims automation platform for insurance carriers that leverages AI agent orchestration to streamline the entire claims lifecycle. Built on over 20 years of operational insurance claims expertise from its parent company Grupo Cuidacasa, the platform coordinates 12 specialist AI agents that handle coverage validation, video-based assessment, claims processing, fraud detection, and file closure—reducing operational costs by up to 68% while maintaining service levels above 95%.

The core offering is ERP guAI, an API-first platform that integrates directly with major European insurance carriers' core systems. Rather than automating workers out of jobs, guAI emphasizes a hybrid operational model: 80% AI automation for routine and algorithmic tasks, 20% human expert oversight for complex decisions. The platform is cloud-hosted on AWS España, ensuring GDPR compliance and data residency for EU operations.

guAI has built traction with 15+ major European carriers including Generali, AXA, Mapfre, Zurich, Allianz, and others. Deployment is API-native, supporting integrations with leading insurance platforms like Guidewire and Duck Creek. Recent leadership moves include Julio Roldán as CEO and Alex Perdel as Chief Growth & Transformation Officer, both focused on expanding carrier partnerships across EMEA.

## Products & services

### ERP guAI – Agentic Claims Orchestration

A native multi-agent platform that coordinates 12 AI agents across the full claims lifecycle. **Key Agents:**

**Key features:**

- \*\*Perito guAI\*\* – Video\-based conversational AI claims assessment; generates reports in under 15 minutes with 68% cost savings
- \*\*Cobertura guAI\*\* – Automated policy coverage validation in 5 seconds
- \*\*Tramitador guAI\*\* – End\-to\-end digital claims task processing
- \*\*Valorador guAI\*\* – Multimodal damage valuation using images and contextual data
- \*\*Auditor guAI\*\* – Real\-time budget verification and compliance \(30\-second processing\)
- \*\*Vigila guAI\*\* – Fraud detection with 6\-layer analytical validation
- \*\*Agenda guAI\*\* – Omnichannel appointment scheduling for adjusters and partners
- \*\*Urgencias guAI\*\* – 24/7 inbound call handling
- \*\*Asistente guAI\*\* – Proactive policyholder communication; reduces inbound calls by 70%
- \*\*Cierre guAI\*\* – Automated file closure and invoicing
- \*\*Supervisor guAI\*\* – Real\-time KPI dashboards and SLA monitoring
- \*\*Red guAI\*\* – Intelligent network management for repair partners and vendors
- 3x productivity gain \(cases per processor: 50 → 150\)
- \>95% SLA compliance
- \<24\-hour response guarantee

*Target users:* Insurance carrier claims departments, adjusters, operations teams

## Category & focus

- Subcategories: AI Automation, Workflow Orchestration, Claims Processing
- Insurance verticals: P&C
- Target customers: Carriers

## Notable customers

- Generali
- AXA
- Mapfre
- Zurich
- Allianz
- Reale
- Catalana Occidente
- Mutua Madrileña
- Santalucía
- Liberty
- Pelayo
- Línea Directa
- Lagun Aro
- Caser
- Helvetia

## Links

- Website: <https://guainsurtech.com>
- Directory profile: <https://insurtechlist.com/companies/guai-insurtech/>
- Linkedin: <https://www.linkedin.com/company/guai-insurtech-profile>
- Company info: <https://guainsurtech.com/compania/>

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*Last updated: 2026\-06\-13*