# Grupo MOK > Digitalize\. Delight\. Connect\. ## At a glance | Field | Value | | --- | --- | | Category | Customer Engagement | | Type | Solutions Provider | | Region | LATAM | | Headquarters | Madrid, Spain | | Founded | 1996 | | Stage | Established | | Employees | 201-500 | | Funding | Seed | ## Overview Grupo MOK is an omnichannel assistance and service plan platform for insurers, banks, and retailers operating in Europe and Latin America. The company provides B2B2C delivery of service plans across personal, home, vehicle, travel, and health categories, enabling insurance carriers and financial institutions to offer value-added assistance products to their customers. The platform integrates phone, digital, and in-person delivery channels under a single omnichannel architecture. Service offerings span claims settlement, contact center operations, extended warranty administration, and vehicle assistance. The company distributes these services through six operating units: MOK Multi-Services, MPRO Liquidators, CALLSOUTH Callcenter, Prever, MOK Warranty, and MOK Automotive. Founded in 1996, Grupo MOK has grown to approximately 426 employees and serves more than 120 industry clients across Chile, Peru, Colombia, Mexico, and Spain. The company expanded its Latin American footprint in January 2022 through the acquisition of Montolin Asistencia in Mexico, extending its omnichannel assistance reach to over 30 million end customers globally. ## Products & services ### MOK Multi\-Services Omnichannel assistance and insurance service plan administration delivered across phone, digital, and in-person channels in B2B2C format. **Key features:** - Multi\-channel delivery \(phone, digital, in\-person\) - Service plans across personal, home, vehicle, travel, and health categories - B2B2C model serving insurers, banks, and retailers *Target users:* Insurance carriers, banks, and retailers seeking value\-added service plans for their customers ### MPRO Liquidators Claims management and settlement services for insurance programs. **Key features:** - Claims processing and settlement - Third\-party administration for insurance programs - Integration with carrier systems *Target users:* Insurance carriers requiring claims administration ### CALLSOUTH Callcenter Outbound and inbound contact center operations supporting insurance and assistance programs. **Key features:** - Inbound and outbound call handling - Customer service for insurance and assistance products - Multi\-language operations across Latin America and Spain *Target users:* Insurers and financial institutions needing customer contact support ### MOK Warranty Extended warranty program administration for consumer products. **Key features:** - Extended warranty plan design and administration - Dealer and retailer network support - Claims handling for warranty programs *Target users:* Retailers and manufacturers offering warranty extensions ### MOK Automotive Vehicle assistance and automotive warranty services. **Key features:** - Roadside assistance coordination - Vehicle warranty program administration - Multi\-country automotive services *Target users:* Automotive insurers, dealers, and manufacturers ### Prever Insurance and protection product distribution services. **Key features:** - Distribution of insurance and protection plans - B2B2C product delivery - Multi\-channel distribution support *Target users:* Insurance carriers and financial institutions ## Category & focus - Subcategories: Assistance Services, Extended Warranty, Claims Management, Contact Center Services - Insurance verticals: P&C Personal, Health, Specialty/E&S - Target customers: Carriers, Brokers ## Links - Website: - Directory profile: - Facebook: - Linkedin: - Crunchbase: --- *Last updated: 2026\-05\-12*