# GENPACT

> Global professional services and technology company delivering AI\-driven transformation for insurance carriers, reinsurers, and brokers\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Data & Analytics |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | New York, New York, USA |
| Founded | 1997 |
| Stage | Enterprise |
| Employees | 1000+ |
| Funding | Public |

## Overview

Genpact is a global professional services and technology company specializing in digital transformation, AI, analytics, and business process management. Founded in 1997 as a business process unit within GE Capital, Genpact became independent in 2005 and is now listed on the NYSE under ticker G. The company employs more than 125,000 people across 30+ countries and generated USD 5.08 billion in revenue in 2025.

For the insurance industry, Genpact provides end-to-end transformation services spanning underwriting, claims, policy administration, compliance, and customer experience. The company serves 800+ global clients, with more than 83,000 professionals trained in data and analytics. Notable insurance clients include Liberty Specialty Markets, The Standard, and Aon.

In 2025 Genpact launched its Service-as-Agentic-Solutions platform and Genpact Insurance Policy Suite, positioning the company at the leading edge of autonomous, AI-driven insurance operations. It has been recognized as a Leader by ISG, Nelson Hall, Everest Group, and Avasant.

## Products & services

### Genpact Insurance Policy Suite

AI-powered submission clearance and policy administration solution for commercial and specialty insurance, built on Microsoft Azure AI Foundry Models. Launched in 2025.

**Key features:**

- Up to 90% touchless submission clearance
- 50% reduction in processing costs
- 75% reduction in cycle time
- Handles commercial and specialty lines end\-to\-end

*Target users:* Commercial and specialty insurance carriers

### Service\-as\-Agentic\-Solutions

Autonomous AI agent platform launched February 2025 enabling end-to-end, lights-out insurance operations for claims, underwriting, and back-office functions.

**Key features:**

- Industry\-specific semantic layers for insurance
- Fully autonomous operational models
- Integrates with existing core systems
- Supports claims, underwriting, and administrative workflows

*Target users:* Carriers, reinsurers, and brokers seeking AI\-driven automation

### Cora AI Platform

Genpact's core AI platform that integrates machine learning, natural language processing, and automation into insurance workflows.

**Key features:**

- ML and NLP for document processing and decision automation
- Configurable for underwriting, claims, and compliance
- REST API integrations with major platforms

*Target users:* Carriers and brokers modernizing core workflows

### Insurance BPO Services

End-to-end business process outsourcing covering the full insurance value chain.

**Key features:**

- Underwriting and actuarial process outsourcing
- Claims management and adjudication
- Policy administration and servicing
- Finance and accounting for insurers
- Risk and compliance management
- Customer experience transformation

*Target users:* Global carriers, reinsurers, and brokers

## Category & focus

- Subcategories: Business Process Outsourcing, Claims Technology, Underwriting & Risk, Core Administration, AI / Machine Learning
- Insurance verticals: P&C Commercial, Life & Annuity, Health, Specialty/E&S, Reinsurance
- Target customers: Carriers, Brokers, MGAs/MGUs, Reinsurers

## Notable customers

- Liberty Specialty Markets
- The Standard
- Aon

## Links

- Website: <https://www.genpact.com>
- Directory profile: <https://insurtechlist.com/companies/genpact/>
- About: <https://www.genpact.com/about-us>
- Media: <https://media.genpact.com>
- Newsroom: <https://www.genpact.com/newsroom>
- Insurance: <https://www.genpact.com/industries/insurance>
- Agentic solutions: <https://www.genpact.com/service-as-agentic-solutions>

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*Last updated: 2026\-06\-03*