# GAIN LIFE > AI\-powered workflow automation for P&C insurance claims operations ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | NA | | Headquarters | Boston, MA, USA | | Founded | 2014 | | Stage | Growth | | Employees | 11-50 | | Funding | Venture-backed (MassMutual Ventures, General Catalyst) | ## Overview GAIN LIFE -- now rebranded as Crosstie as of February 2026 -- is a Boston-based insurtech that provides AI-powered workflow automation for property and casualty insurance operations. Founded in 2014 at Harvard University's Innovation Lab, the company has been live with customers since 2020 and spent years building a configurable workflow automation platform embedded directly into claims and operational workflows. The platform serves insurance carriers, third-party administrators (TPAs), and self-insured organizations seeking to streamline claims resolution through AI and automation. Crosstie reduces administrative burden for adjusters, lowers claim costs, and improves outcomes for claimants and policyholders. The company has delivered measurable results including 25% cost reduction for medical-only claims and USD 18,997 savings per complex lost-time claim. In February 2026, GAIN LIFE rebranded to Crosstie to reflect its evolution beyond its original focus on disability claims into a comprehensive, integrated workflow automation platform for the full insurance lifecycle. ## Products & services ### Intelligent Document Processing Automates the processing and interpretation of claim documents and forms, reducing manual data entry and accelerating claim handling. **Key features:** - Automated document ingestion and classification - AI\-driven extraction of key claim data - Integration with existing claims systems *Target users:* Claims adjusters, TPAs, insurance carriers ### Intelligent Voice Provides automated claim calls and voice-based claimant interactions with 24/7 AI monitoring. **Key features:** - Automated outbound and inbound claim communications - 24/7 AI monitoring and escalation - Multilingual support *Target users:* Claims teams, claimants ### Claimant Experience Delivers proactive messaging and customer self-service capabilities for injured workers and claimants. **Key features:** - Proactive status notifications - Self\-service claim management portal - 71\.76%\+ documented engagement rates \(Wegmans case study\) *Target users:* Injured workers, claimants, policyholders ### Claim\-centric ETL Handles data ingestion and standardization from existing claims, policy, and RMIS platforms. **Key features:** - Connects to claims, policy, and RMIS systems without replacing them - Standardized data pipelines across multiple sources - Pre\-built connectors for common insurance platforms *Target users:* Insurance IT teams, operations leaders ### Claim Intelligence Provides insights and anomaly detection for claim analysis. **Key features:** - Early identification of litigation\-bound claims \(3\+ weeks earlier\) - Claim anomaly detection - Outcome prediction and reporting *Target users:* Claims managers, senior adjusters ### Intake Automation Streamlines the first notice of loss (FNOL) and claims intake process. **Key features:** - Automated FNOL capture - Multi\-channel intake \(web, phone, mobile\) - Triage and assignment automation *Target users:* Claims teams, policyholders ### Loss Control Integrates loss control and risk management workflows into claims operations. *Target users:* Risk managers, self\-insured organizations ### Customer Portal Provides role-based customer self-service capabilities for clients managing their claims programs. *Target users:* Insurance program managers, self\-insured HR/risk teams ## Category & focus - Subcategories: Claims Automation, Intelligent Document Processing, FNOL & Intake - Insurance verticals: P&C Commercial, Workers Compensation, Specialty/E&S - Target customers: Carriers, TPAs ## Notable customers - Wegmans Food Markets - FFVA Mutual - Johns Eastern Company, Inc\. ## Links - Website: - Directory profile: - Linkedin: - Press/news: - Previous website: --- *Last updated: 2026\-05\-12*