# FPT Software

> End\-to\-end IT services and AI\-powered insurance automation for carriers and insurers across APAC and beyond\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Hanoi, Vietnam |
| Founded | 1999 |
| Stage | Enterprise |
| Employees | 1000+ |
| Funding | Public |

## Overview

FPT Software is an IT services and digital transformation company serving the insurance industry through a dedicated BFSI division. The company provides software engineering, AI-powered automation, and end-to-end platform solutions to carriers, life insurers, and bancassurance operators, primarily across APAC. Its insurance practice covers the full value chain -- distribution, underwriting, policy servicing, claims processing, and customer engagement.

Core offerings include Confidon, an AI-driven underwriting and claims automation platform, and AIDP (AI-Agent Digital Platform), a productivity and lead management system for insurance agents. Additional capabilities span customer self-service super apps, robotic process automation for back-office workflows, fraud detection in claims, and bancassurance distribution tools. Solutions are delivered through IT services engagements as well as configurable software platforms.

FPT Software operates as a wholly owned subsidiary of FPT Corporation (HOSE: FPT), a publicly listed Vietnamese conglomerate. It reported global IT services signed revenue surpassing USD 1.3 billion in 2024, with 13% year-over-year growth. The company serves over 1,100 clients globally, including 91 Fortune Global 500 companies, and has maintained a strategic partnership with AIA Group across 18 APAC markets since 2019. With more than 33,000 employees and 83 offices in 30+ countries, its insurance practice employs over 3,000 BFSI engineers and 1,500+ AI specialists.

## Products & services

### Confidon

Confidon is an AI-powered insurance automation platform that handles automated underwriting, claims processing, and lapse prediction. It applies intelligent automation to manual insurance tasks to reduce processing times and improve accuracy. A documented deployment reduced underwriting and claims processing time from two days to two seconds, with a reported 99% accuracy rate.

**Key features:**

- AI\-automated underwriting decisions
- Claims processing automation
- Lapse prediction for life insurance portfolios
- eKYC and OCR document integration

*Target users:* Life and health insurance carriers

### AIDP \(AI\-Agent Digital Platform\)

AIDP is a digital productivity and lead management platform for insurance agents. It supports digital onboarding, remote agent training, automated reporting, and centralized lead management. A deployment for a Hong Kong-based multinational insurer enabled 100% remote digital sales, generated over 2 million leads, and increased agent productivity by 10%.

**Key features:**

- Digital agent onboarding and training
- Lead generation and pipeline management
- Automated sales reporting
- Remote digital sales enablement

*Target users:* Insurance carriers managing agent distribution networks

### Customer Super App

A fully digitalized customer engagement platform for life insurers. In one APAC deployment, 96% of insurer services were made available digitally and 87% of customer inquiries were resolved on the first contact.

**Key features:**

- Customer self\-service portal
- AI chatbot and voice assistant integration
- Omnichannel policy management
- Claims and payment self\-service

*Target users:* Life and health insurance carriers

### RPA and Workflow Automation

Robotic process automation services for insurance back-office operations, including policy issuance, renewals, lapse prediction, eKYC integration, OCR document processing, and payment processing.

**Key features:**

- Policy issuance and renewal automation
- OCR and eKYC document workflows
- Payment processing automation
- Integration with core insurance systems

*Target users:* Insurance carriers and policy administrators

### FleziPT Platform

Launched in 2025, FleziPT is FPT's enterprise AI platform for organizations pursuing AI-first digital transformation. It provides infrastructure and tooling applicable across industries including insurance.

**Key features:**

- AI model hosting and orchestration
- Enterprise AI deployment tooling
- Integration with existing IT environments

*Target users:* Large enterprises including insurance carriers pursuing AI transformation

## Category & focus

- Subcategories: Underwriting & Risk, Customer Engagement, Distribution & Sales, Insurtech Infrastructure
- Insurance verticals: Life & Annuity, P&C Personal, P&C Commercial, Health
- Target customers: Carriers, Agents/Agencies

## Notable customers

- AIA Group \-\- strategic digital transformation partnership since 2019 across 18 APAC countries, covering AI, blockchain, digital healthcare, and IoT integrations

## Links

- Website: <https://fptsoftware.com>
- Directory profile: <https://insurtechlist.com/companies/fpt-software/>
- Blog: <https://fptsoftware.com/resource-center/blogs>
- Careers: <https://fptsoftware.com/careers>
- Linkedin: <https://www.linkedin.com/company/fpt-software>
- Press/news: <https://fptsoftware.com/newsroom/news-and-press-releases>
- Insurance page: <https://fptsoftware.com/industries/insurance>

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*Last updated: 2026\-06\-13*