# Floatbot > Enterprise\-grade conversational AI platform for insurance claims automation, customer engagement, and contact center transformation ## At a glance | Field | Value | | --- | --- | | Category | AI & Automation | | Type | Solutions Provider | | Region | NA | | Headquarters | Milpitas, CA | | Founded | 2017 | | Stage | Growth | | Employees | 11-50 | | Funding | Accelerator | ## Overview Floatbot.AI is an enterprise-grade, no-code Conversational AI platform that enables organizations to build and deploy generative AI-powered chat and voice agents. Founded in 2017 by Jimmy Padia, the company serves the insurance, banking, healthcare, lending, and BPO sectors with specialized AI agents designed to automate customer interactions, claims processing, and contact center operations. The platform offers a suite of AI agents tailored for insurance: LISA for claims FNOL automation, ADDI for adjuster productivity, AURA for distribution and underwriting support, and LEXI for billing and policyholder support. Floatbot's solutions automate up to 90% of FNOL submissions, reduce per-claim filing costs from $45 to under $5, and deliver 3X faster claims filing. The company's proprietary Agent M framework provides anti-hallucination guardrails grounded in verified insurance data and workflows. In 2022, Floatbot established North American operations in Milpitas, California. The company achieved $5.3M revenue and 14 customers in 2024, up from $3.4M in 2023. Floatbot has 44 employees and is trusted by enterprises across insurance, banking, healthcare, and BPO. The company was recognized as a Guidewire Insurtech Vanguard Top 5 finalist, Hartford InsurTech Innovation Challenge finalist, and has participated in accelerator programs with InsurTech NY, StartAD, and NASSCOM DeepTech Club. In 2025, Floatbot launched FloatSpace AI Workspace and won HIMSS25 awards. ## Products & services ### LISA \- AI Claims Agent Generative AI agent for automating First Notice of Loss (FNOL) claims submissions and customer support across voice and chat channels. **Key features:** - Up to 90% FNOL process automation - Cost reduction from $45 to under $5 per claim filed - 3X faster claims FNOL filing - Multi\-channel deployment \(voice, SMS, chat, WhatsApp, Messenger\) - 100\+ language support - Real\-time validation of claim documentation - Catastrophe event surge handling \(handled 2,000\+ FNOLs during Hurricane Beryl\) - Pre\-integrated with Snapsheet, Insurity, Guidewire ClaimCenter, Duck Creek *Target users:* Policyholders, claims operations teams, contact centers ### ADDI \- Claims Adjuster AI Agent AI-powered digital worker for claims adjusters that automates administrative tasks and enhances productivity. **Key features:** - 25% adjuster productivity improvement - 40\+ hours saved per month per adjuster - Automated inspection scheduling - Report generation and knowledgebase search - Coverage document search and analysis - Claims estimation assistance - Prevents up to 45% revenue leakage from over/underpayments *Target users:* Claims adjusters, claims supervisors ### AURA \- Distribution & Underwriting AI Agent AI agent for automating distribution, underwriting queries, and sales support. **Key features:** - 80% underwriting query automation - Streamlined sales queries - Eliminates manual data gathering - Enhances premium volumes by 10\-15% - Plan evaluation assistance *Target users:* Underwriters, distribution teams, sales agents ### LEXI \- Billing, Policy & Support Agent AI agent for billing automation, policy support, and policyholder engagement. **Key features:** - Billing automation and invoicing - Payment reminders and processing - 24/7 policyholder support - 45% operational efficiency increase - Policy information and coverage verification *Target users:* Customer service teams, policyholders, billing departments ### Floatbot UNO No-code GenAI-powered conversational AI platform for building self-service chatbots, voicebots, and AI agent assist bots. **Key features:** - No\-code bot builder - 150\+ language support - Omnichannel deployment \(SMS, WhatsApp, web, mobile, Telegram, Messenger\) - LLM\-powered with ChatGPT and custom model support - Contact center integration \(Genesys, NICE InContact, Avaya, Cisco, Five9\) - VoiceGPT for real\-time voice AI responses *Target users:* Enterprises, contact centers, IT teams ### Agent M \- AI Agent Framework Proprietary LLM-based master agent framework for building and orchestrating specialized AI agents with anti-hallucination guardrails. **Key features:** - Multi\-agent orchestration engine - Use\-case\-specific agent creation with custom skills - Session management and context retention - Anti\-hallucination monitoring and verification - Grounded in verified insurance data and workflows - Compatible with any LLM \(ChatGPT, custom models\) *Target users:* Enterprise developers, AI teams ### FloatSpace \- AI Workspace Insurance AI workspace built for adjusters, CSRs, and underwriters to automate routine workflows while keeping humans in the loop. **Key features:** - ADDI AI assistant integration - Administrative task automation - Note\-taking and document handling - Scheduling and communication management - Decision support for critical workflows *Target users:* Claims adjusters, CSRs, underwriters ### Float NEO Speech-to-text and text-to-speech API service for voice AI applications. **Key features:** - Speech\-to\-text conversion - Text\-to\-speech generation - Low\-latency processing - API\-based deployment *Target users:* Developers, contact center platforms ## Category & focus - Subcategories: Conversational AI, Claims Automation, Voicebots, Chatbots, Agent Assist, Contact Center AI - Insurance verticals: P&C, Health, Life & Annuity - Target customers: Carriers, MGAs, TPAs, BPOs ## Notable customers - Tier 1 Texas Carrier \(Hurricane Beryl FNOL response \- 2,000\+ claims, $40K\+ saved in one week\) - 6\+ Insurance Carriers with 10,000\+ claims filed - 200\+ enterprises across insurance, banking, healthcare, and BPO ## Links - Website: - Directory profile: - About: - Case studies: - Agent m framework: - Addi adjuster agent: - Insurance solutions: - Floatspace workspace: - Floatbot uno platform: - Claims automation \(lisa\): --- *Last updated: 2026\-03\-25*