# Fixzy > AI\-powered remote property claims assessment and repair management for insurers ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | EMEA | | Headquarters | Edinburgh, Scotland, United Kingdom | | Founded | 2016 | | Stage | Growth | | Employees | 11-50 | | Funding | Bootstrapped | ## Overview Fixzy is a claims technology platform for property insurers, loss adjusters, and third-party administrators that enables remote assessment and repair management using AI and augmented reality. Founded in 2016 by Paul Greaves, who has over 30 years of experience in insurance reinstatement, the company established an R&D partnership with the University of Edinburgh in 2019 to develop remote property defect detection capabilities. The platform combines computer vision, proprietary deep learning algorithms, augmented reality overlays, and LiDAR scanning to let insurers conduct property damage assessments without physical site visits. Core workflows include video-guided remote inspections via a no-download web application, AI-automated damage detection trained on 30 years of historical claims data, and LiDAR-based spatial measurement for generating precise repair estimates. The system is certified to ISO 12007:2013 and ISO 9001:2015 standards. Fixzy reports active partnerships with six insurance companies across the UK and Australia, and has publicly announced integrations with claims services providers Digicall Group and Omfax Systems. Reported performance metrics include an 82% first-time fix rate and a 60-second claims settlement capability for eligible claims. ## Products & services ### Remote Assistance A web and mobile collaboration platform that allows insurers, adjusters, and contractors to conduct live video-guided property assessments with policyholders or occupants. The app requires no download and runs in a standard browser on any device. Uses augmented reality overlays and interactive annotation to guide users through photo and video capture. **Key features:** - No\-download web application compatible with any mobile or desktop browser - AR overlays and interactive annotation tools for guided capture - Real\-time video, photo, and dimensional data collection - 93% remote assistance adoption rate reported *Target users:* Insurers, loss adjusters, TPAs, repair contractors ### AI Property Claims An automated claims processing module that uses deep learning to identify and classify property damage from smartphone photographs submitted by policyholders. Trained on 30 years of historical claims data and hundreds of thousands of images, the module generates instant repair estimates and automates damage assessment workflows. **Key features:** - AI damage detection including damp and mould identification - Policyholder self\-service remote inspection via smartphone - Automated repair estimate generation - 60\-second claims settlement capability for eligible cases *Target users:* Insurers, loss adjusters ### Estimates A LiDAR-based measurement and estimation tool that converts field or remote scans into precise dimensional data and 3D CAD plans. Validated against ISO standards, the module supports loss adjusters and repair contractors in generating accurate repair cost scopes from spatial data. **Key features:** - LiDAR room scanning with AR measurement overlays - 3D CAD plan generation from scan data - ISO\-validated measurement accuracy - Integration with repair cost scheduling *Target users:* Loss adjusters, repair contractors, surveyors ### Reports A centralised inspection documentation system for compiling and managing health, safety, and building inspection reports. Designed for housing associations, local councils, and property managers that require structured reporting with integrated media capture. **Key features:** - Structured inspection report templates with compliance documentation - Integrated photo and video capture - Designed for housing associations and local councils *Target users:* Housing associations, local councils, property managers ## Category & focus - Subcategories: Remote Claims Assessment, FNOL, Damage Estimation, AI Inspection - Insurance verticals: P&C Personal, P&C Commercial, Specialty/E&S - Target customers: Carriers, TPAs, MGAs/MGUs ## Notable customers - Digicall Group \-\- Claims management and customer service provider; uses Fixzy remote assessment technology - Innovation Group \-\- Insurance services and technology company; platform user - Omfax Systems \(Keyfax integration\) \-\- Housing diagnostics provider; Fixzy Remote Visual Assistance integrated into the Keyfax platform ## Links - Website: - Directory profile: - About: - Youtube: - Linkedin: --- *Last updated: 2026\-06\-13*