# FCB\.ai

> Conversational AI and agentic AI solutions for insurance customer journeys

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Luxembourg, Luxembourg |
| Founded | 2016 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Seed |

## Overview

FCB.ai is a customer engagement platform for the insurance and financial services industries, specializing in conversational AI agents that automate end-to-end customer journeys. The company serves carriers, brokers, and insurance groups, delivering AI-driven interactions primarily through WhatsApp, with coverage across Africa, Europe, and the Middle East.

The platform centers on multi-agent orchestration -- coordinating AI agents across fragmented enterprise systems including CRM platforms, policy administration tools such as Guidewire and Duck Creek, and payment processors. FCB.ai handles the full operational cycle from journey design through deployment and ongoing optimization, with accountability tied to measurable business KPIs. Pre-built industry playbooks for insurance use cases such as claims processing, policy servicing, and customer onboarding enable production deployment within weeks.

Founded in 2016 and headquartered in Luxembourg, FCB.ai has grown to serve 50+ enterprise clients across 10 countries with over 1 million monthly active users. Notable insurance customers include Sanlam, Allianz, Marsh, and Ageas. The company has raised USD 4.46M in seed funding from investors including Everial, Qatar FinTech Hub Wave, Compass Venture Capital, Saviu Ventures, and AfricArena.

## Products & services

### AI Agent Orchestration

Multi-agent orchestration platform that automates customer journeys across enterprise insurance systems. Routes interactions between AI agents and human teams with coordinated workflows across CRM, policy administration, and backend systems.

**Key features:**

- Multi\-agent coordination across fragmented systems
- Seamless AI\-to\-human handoff
- Integration with Guidewire, Duck Creek, Salesforce, and custom APIs

*Target users:* Carriers, insurance groups, brokers

### WhatsApp\-Native Customer Journeys

Customer engagement delivered through WhatsApp, enabling policyholders to complete full service journeys -- from inquiry through transaction to support -- within a single messaging channel.

**Key features:**

- Full journey completion within WhatsApp
- Automated claims, onboarding, and policy servicing flows
- Supports 1M\+ monthly active users

*Target users:* Carriers, MGAs serving consumer markets

### Industry Playbooks

Pre-built workflow templates covering common insurance use cases that accelerate deployment timelines.

**Key features:**

- Ready\-to\-deploy playbooks for claims, onboarding, and policy servicing
- Customizable to carrier\-specific processes
- Production\-ready in weeks

*Target users:* Insurance teams deploying AI at scale

### Continuous Operations and Monitoring

Ongoing operational management of deployed AI journeys, including performance tracking, exception handling, and KPI reporting.

**Key features:**

- Real\-time performance analytics
- Exception escalation and handling
- Transparent KPI reporting tied to business outcomes

*Target users:* Carrier operations and digital transformation teams

## Category & focus

- Subcategories: Conversational AI, AI Agents, Customer Journey Automation, WhatsApp Integration
- Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity, Specialty/E&S
- Target customers: Carriers, Brokers, MGAs/MGUs

## Notable customers

- Sanlam
- Allianz
- Marsh
- Ageas
- Xplorassur

## Links

- Website: <https://www.fcb.ai>
- Directory profile: <https://insurtechlist.com/companies/fcb-ai/>
- Blog: <https://www.fcb.ai/articles/>
- Careers: <https://www.fcb.ai/career/>
- Contact: <https://www.fcb.ai/contact-us/>
- Linkedin: <https://www.linkedin.com/company/fcbai/>
- Case studies: <https://www.fcb.ai/case-studies>

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*Last updated: 2026\-05\-12*