# EXPERT\.AI

> In a world where artificial intelligence promises everything, we deliver real results\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Document Management |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Modena, Italy |
| Founded | 1989 |
| Stage | Enterprise |
| Employees | 201-500 |
| Funding | Public |

## Overview

Expert.ai is a natural language processing and AI platform provider for insurance carriers and financial institutions. The company applies hybrid AI -- combining symbolic reasoning with machine learning -- to automate document-intensive workflows in underwriting and claims processing.

The company's EidenAI Suite integrates neuro-symbolic AI, knowledge graphs, large language models, and agentic AI capabilities into a deployable enterprise platform. Insurance-specific solutions include automated submission triage, claims document analysis, complexity scoring, and the Enterprise Language Model for Insurance (ELMI), a reusable NLP model designed for secure, insurance-specific deployments.

Founded in 1989 as Expert System, the company is publicly listed on Euronext Growth Milan (ticker: EXAI) and reported EUR 30 million in revenue for 2024. Customers include major global carriers such as AXA and Generali, as well as financial institutions including Intesa Sanpaolo, Credit Agricole, and ING. The company employs approximately 200 people, with roughly 130 focused on data and AI.

## Products & services

### EidenAI Suite

A deployable enterprise AI platform integrating neuro-symbolic AI, knowledge graphs, machine learning, deep learning, and generative AI for language-intensive process automation.

**Key features:**

- Neuro\-symbolic reasoning combining rule\-based and machine learning approaches
- Knowledge graph integration for domain\-specific understanding
- LLM and generative AI capabilities within a governed, enterprise framework
- Configurable deployment for insurance, banking, life sciences, and other industries

*Target users:* Enterprise carriers, reinsurers, and financial institutions

### Underwriting Automation

NLP-driven automation for commercial insurance submission workflows.

**Key features:**

- Automated submission triage and prioritization
- Elimination of manual document review cycles
- Data extraction from structured and unstructured submission documents
- Expedited handling routing for high\-priority submissions

*Target users:* Commercial lines underwriters and operations teams

### Claims Solutions

AI-powered claims document analysis for P&C and specialty insurers.

**Key features:**

- NLP\-based claims document review and data extraction
- Complexity scoring for claim routing and adjuster assignment
- Automated identification of coverage\-relevant information
- Integration into existing claims management workflows

*Target users:* Claims operations teams at carriers and TPAs

### Enterprise Language Model for Insurance \(ELMI\)

A reusable, secure, insurance-specific AI and NLP model for enterprise deployment.

**Key features:**

- Pre\-trained on insurance\-domain content
- Designed for secure, on\-premise or private cloud deployment
- Reusable across underwriting, claims, and document workflows

*Target users:* Enterprise carriers and reinsurers building internal AI capabilities

## Category & focus

- Subcategories: Claims Technology, Underwriting & Risk
- Insurance verticals: P&C Commercial, Life & Annuity, Specialty/E&S, Reinsurance
- Target customers: Carriers, Reinsurers

## Notable customers

- AXA
- Generali
- Intesa Sanpaolo
- Credit Agricole
- ING
- Sanofi
- Merck
- Dow Jones

## Links

- Website: <https://www.expert.ai>
- Directory profile: <https://insurtechlist.com/companies/expert-ai/>
- Careers: <https://www.expert.ai/careers/>
- About us: <https://www.expert.ai/about-us/>
- Linkedin: <https://www.linkedin.com/company/expert-ai>
- Investor relations: <https://www.expert.ai/investors/>
- Insurance solutions: <https://www.expert.ai/solutions/insurance/>

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*Last updated: 2026\-05\-12*