# Evolution Global

> Claims management software for independent adjusters, TPAs, and P&C carriers\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | United States |
| Founded | 2005 |
| Stage | Established |

## Overview

Evolution Global provides claims management software for independent adjusters, third-party administrators (TPAs), and property and casualty insurance carriers. Its flagship product, FileTrac, has operated since 2005 and is positioned as a widely used claims management system in that market segment.

The company is consolidating FileTrac's functionality into FileTrac Evolve, a single web-based platform covering the claims lifecycle from first notice of loss through settlement and archiving. Evolve includes EVO-X, an AI assistant built on GPT-4 that provides contextual, conversational guidance and proactive suggestions to adjusters and claims staff as they work a claim, rather than requiring users to know what to ask for. The platform connects to more than 100 third-party systems, including XactAnalysis, Symbility, Torrent, and NCJUA.

Evolution Global reports more than 180,000 registered platform users, over 24 million claims processed to date, and 95% customer retention over more than a decade of operation.

## Products & services

### FileTrac Evolve

A web-based claims management system for independent adjusters, MGAs, TPAs, and insurance carriers of all sizes, covering the claims lifecycle from initiation to archiving.

**Key features:**

- Configurable claims workflows across claim types
- Job assignment optimization for adjusters, managers, and supervisors, with quality\-assurance options
- Map\-based and bulk claim assignment with geographic loss identification
- Lloyd's TPA functionality, including bordereaux, MI, and loss\-run reporting and financial management
- Client transparency portal for direct access to claim data
- Drag\-and\-drop document management and automated, template\-based correspondence
- Claim Service API for data import/export
- Billing and adjuster payout tools, including fee schedules and payroll
- Tiered, configurable reporting

*Target users:* Independent adjusters, MGAs, TPAs, and P&C carriers

### EVO\-X

An AI assistant, built on GPT-4, embedded in FileTrac Evolve. It provides contextual, conversational guidance and proactive suggestions through the claims process, from first notice of loss to settlement, and is designed to adapt to individual users over time.

*Target users:* Adjusters and claims staff using FileTrac Evolve

### FileTrac

The company's original claims management system, in operation since 2005. Its functionality is being consolidated into FileTrac Evolve as customers migrate to the newer platform.

*Target users:* Independent adjusters, TPAs, and carriers

## Category & focus

- Subcategories: Claims management, FNOL\-to\-settlement workflow, AI\-assisted claims handling
- Insurance verticals: P&C Personal, P&C Commercial
- Target customers: Carriers, MGAs/MGUs, TPAs, Agents/Agencies

## Links

- Website: <https://evolution.global>
- Directory profile: <https://insurtechlist.com/companies/evolution-global/>
- About: <https://evolution.global/company/about-us>
- Evo\-x: <https://evolution.global/solutions/insurtech-evolve>
- Pricing: <https://evolution.global/pricing>
- Support: <https://filetrac.freshdesk.com>
- Linkedin: <https://www.linkedin.com/company/evolution-global-inc>
- Filetrac evolve: <https://evolution.global/solutions/filetrac-evolve>

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*Last updated: 2026\-08\-11*