# Engagely\.ai

> No\-code AI platform for customer experience automation across voice, chat, email, and digital channels, serving insurance, banking, and enterprise sectors\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Mumbai, India |
| Founded | 2012 |
| Stage | Growth |
| Employees | 51-200 |
| Funding | Seed |

## Overview

Engagely.ai is a customer engagement platform for carriers, brokers, and enterprise clients, delivering conversational AI automation across voice, chat, email, WhatsApp, and social media channels. The company was founded in 2012 in Mumbai, India and serves the insurance, banking, healthcare, and telecom sectors across APAC, EMEA, and North America.

The platform is built around a no-code bot builder and a proprietary NLP engine with multi-LLM support and automatic speech recognition (ASR). Products span intelligent virtual assistants, contact center automation, unified communications, and real-time agent assist -- delivered as cloud-native SaaS with REST API integration for enterprise systems. The platform supports over 100 languages and integrates with 35+ enterprise communication channels.

Notable insurance clients include SBI Life Insurance and Marsh McLennan. The company is seed-funded with backing from LetsVenture and S N Damani. Engagely.ai is also a Microsoft Azure partner, with its case study featured in the Microsoft Customer Stories series.

## Products & services

### Engagely Automation Cloud

Multi-channel intelligent virtual assistant platform for deploying AI agents across chat, voice, email, WhatsApp, and social media without coding.

**Key features:**

- No\-code bot builder with drag\-and\-drop interface
- Proprietary NLP engine with multi\-LLM and generative AI support
- Automatic Speech Recognition \(ASR\) for voice channels
- Support for 100\+ languages and 35\+ enterprise communication channels
- Reported 82% automation capability

*Target users:* Enterprise customer service and operations teams

### Contact Center Cloud

Omnichannel contact center solution with generative AI-powered IVR and live agent routing.

**Key features:**

- Generative AI\-powered IVR
- Live agent escalation workflows
- Omnichannel routing and AI\-guided agent assist

*Target users:* Contact center managers, customer service leaders

### Unified Communication Cloud

Consolidated interface for managing live chat, ticketing, and analytics across communication channels.

**Key features:**

- Multi\-channel communication management
- Drag\-and\-drop analytics interface
- Seamless customer interaction tracking

*Target users:* Customer experience and support teams

### Engagely Analytics Cloud

Conversational and performance analytics platform for measuring virtual agent and human agent effectiveness.

**Key features:**

- Predictive analytics and customer insights
- Bot and agent performance measurement
- Drag\-and\-drop reporting interface

*Target users:* CX leaders, operations managers

### Real\-Time Agent Assist

AI-powered guidance system that supports live customer service agents with suggested responses and knowledge base lookups during active interactions.

**Key features:**

- Real\-time agent guidance and suggested responses
- Knowledge base integration
- Contact center supervisor visibility

*Target users:* Customer service agents, contact center supervisors

### Voice AI Cloud

Specialized voice automation product for contact center deployments with multi-lingual support.

**Key features:**

- Voice\-based AI automation
- Contact center integration
- Multi\-lingual voice support

*Target users:* Contact center operators

## Category & focus

- Subcategories: Intelligent Virtual Assistants, Contact Center Automation, Conversational AI
- Insurance verticals: Life & Annuity, P&C Personal, P&C Commercial, Health
- Target customers: Carriers, Brokers

## Notable customers

- SBI Life Insurance
- Marsh McLennan
- IIFL
- Motilal Oswal
- Kotak Mahindra
- HDFC
- Fino Payments Bank
- UPL
- Excitel
- Metropolis

## Links

- Website: <https://www.engagely.ai>
- Directory profile: <https://insurtechlist.com/companies/engagely-ai/>
- About: <https://www.engagely.ai/about-us>
- Linkedin: <https://www.linkedin.com/company/engagelyai/>
- G2 reviews: <https://www.g2.com/products/engagely-ai/reviews>

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*Last updated: 2026\-05\-12*