# Enate

> Process orchestration and AI platform for B2B service delivery, enabling organizations to manage workflows, automate tasks, and maintain operational visibility across complex service operations\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Insurtech Infrastructure |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Cheltenham, United Kingdom |
| Founded | 2012 |
| Stage | Growth |
| Employees | 51-200 |
| Funding | Series B |

## Overview

Enate is a process orchestration platform for B2B service operations, serving carriers, brokers, BPOs, and shared services centers across insurance, banking, legal, and healthcare. Founded in 2012 by Kit Cox in Cheltenham, UK, the company helps operations teams replace spreadsheets and shared mailboxes with a structured workflow layer that tracks work queues, enforces SLAs, and surfaces team performance data.

The platform delivers via SaaS and private cloud, with a no-code interface and a typical 6-8 week implementation timeline. The EnateAI module adds GPT-4-based intelligent document processing, email categorization, and sentiment analysis -- targeting high-volume back-office workflows. Enate holds ISO 27001 certification and supports GDPR and HIPAA compliance requirements.

Enate reports 30% annualized growth over the three years to 2025 and raised an undisclosed round from Scottish Equity Partners in June 2025 to fund R&D expansion across Europe, North America, and Asia Pacific. The platform counts over 450,000 users across its customer base, including TMF Group, EY, Capgemini, Grant Thornton, Infosys, Coforge, Tech Mahindra, Mizuho, SDWorx, Vistra, and Utmost Group.

## Products & services

### Process Orchestration Platform

Work management and operations platform for service delivery teams handling complex, multi-step processes across distributed teams. Provides end-to-end process visibility, work assignment, and SLA tracking.

**Key features:**

- Work queue management and intelligent task orchestration
- SLA tracking and compliance monitoring
- Team performance dashboards and analytics
- Integration with Power BI, HRIS, and ERP systems
- No\-code configuration with 6\-8 week deployment timeline
- Private cloud storage for security\-sensitive environments
- Global variance and compliance handling

*Target users:* Operations managers, service delivery teams, BPOs, shared services centers

### EnateAI

AI augmentation layer that adds intelligent automation to the process orchestration platform, built on GPT-4 integration.

**Key features:**

- Intelligent Document Processing \(IDP\)
- AI\-powered email categorization, classification, and data extraction
- Sentiment analysis \(97% accuracy reported\)
- Analyst agent for task triage and routine work automation
- Conversational analytics and predictive operational insights

*Target users:* Service operations teams handling high\-volume document and email workflows

## Category & focus

- Subcategories: Workflow Automation, Process Orchestration, AI Operations, Document Processing
- Insurance verticals: P&C Commercial, Specialty/E&S, Life & Annuity
- Target customers: Carriers, Brokers, TPAs

## Notable customers

- TMF Group \(GBP 32M margin improvement, USD 43M operational savings reported\)
- EY \(15% operational efficiency improvement, 75% faster report generation\)
- Capgemini
- Grant Thornton
- Infosys
- Coforge
- Tech Mahindra
- Mizuho
- SDWorx
- CMS \(70% resource saving in email management\)
- Vistra \(500% return on investment reported\)
- Utmost Group \(80% reduction in internal processing time\)

## Links

- Website: <https://www.enate.io>
- Directory profile: <https://insurtechlist.com/companies/enate/>
- Blog: <https://www.enate.io/blog>
- Demo: <https://www.enate.io/demo>
- About: <https://www.enate.io/about-us>
- Press: <https://www.enate.io/press>
- Enateai: <https://www.enate.io/product/enateai>
- Pricing: <https://www.enate.io/pricing>
- Product: <https://www.enate.io/product>
- Linkedin: <https://www.linkedin.com/company/enate>

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*Last updated: 2026\-05\-12*