# Digital Workforce

> Business process automation and AI agent services for insurance claims and underwriting

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Helsinki, Finland |
| Founded | 2015 |
| Stage | Established |
| Employees | 201-500 |
| Funding | Public |

## Overview

Digital Workforce Services Plc is a business process automation and AI services company serving insurance carriers, public sector organizations, healthcare systems, and financial institutions. The company provides robotic process automation (RPA), intelligent document processing, AI agents, and process mining services, with a dedicated insurance practice focused on claims management and underwriting automation.

The company delivers solutions through its Outsmart managed services platform and Agent Workforce product suite, which targets general insurance claims operations across the full claims lifecycle from first notice of loss through settlement. Agent Workforce automates intake, triage, fraud screening, coverage verification, and settlement processing using AI agents integrated with existing insurance core systems including Guidewire and Duck Creek.

Digital Workforce listed on Nasdaq First North Growth Market Finland (ticker: DWF) in December 2021 and serves 1000+ large global customers. In 2023 the company ranked highest in the Current Offering category of the Forrester Wave for Robotic Process Automation Services. Recent strategic partnerships with Davies and the 2025 acquisition of UK-based e18 Consulting expand its insurance automation capabilities in regulated markets.

## Products & services

### Agent Workforce

A portfolio of AI agents purpose-built for general insurance claims management. Covers the full claims lifecycle from FNOL through final settlement for general insurance carriers and TPAs.

**Key features:**

- FNOL automation with extraction of data from documents, images, and voice communications
- Fraud pattern analysis and subrogation opportunity detection at point of intake
- Claims triage with automated policy review, coverage verification, and assessment against underwriting rules
- Settlement processing including payment instructions, policyholder communications, and completion tracking
- Unstructured document handling for complex insurance data formats

*Target users:* P&C insurance carriers, TPAs, general insurers

### Outsmart Platform

A managed services platform combining process automation design, implementation, training, and 24/7 run management for enterprise automation programs.

**Key features:**

- Integration with major RPA platforms including UiPath, Pega, Robocorp, Flowable, and Blue Prism
- Process mining and continuous improvement capabilities
- 24/7 guaranteed uptime for production automation processes
- Design, advisory, and consultation for automation strategy

*Target users:* Enterprise insurance companies, healthcare systems, public sector organizations

### Design & Implementation Services

Project-based services for automation strategy, process redesign, and technical implementation.

**Key features:**

- Process studies and business redesign
- IA talent augmentation and internal team mentoring
- Tailored implementation for customer\-specific requirements
- Integration with enterprise insurance systems

*Target users:* Insurance carriers, large enterprises initiating automation programs

## Category & focus

- Subcategories: Process Automation, Intelligent Document Processing, Fraud Detection, Underwriting Automation
- Insurance verticals: P&C Commercial, Specialty/E&S, Group Benefits
- Target customers: Carriers, TPAs

## Notable customers

- Large Nordic occupational pension insurance companies \(multiple, named in customer references\)
- Major US integrated academic health system \(1\.4M USD annual contract, announced 2026\)
- 1000\+ large global customers across insurance, healthcare, public sector, and financial services

## Links

- Website: <https://digitalworkforce.com>
- Directory profile: <https://insurtechlist.com/companies/digital-workforce/>
- Careers: <https://careers.digitalworkforce.eu>
- Linkedin: <https://www.linkedin.com/company/digitalworkforceservices>
- Press/news: <https://digitalworkforce.com/rpa-news>
- Agent workforce product: <https://agent-workforce.com>

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*Last updated: 2026\-06\-25*