# Crawford Technologies

> Document optimization, accessibility, and secure delivery software for enterprise communications

## At a glance

| Field | Value |
| --- | --- |
| Category | Document Management |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Toronto, Ontario, Canada |
| Founded | 1995 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

Crawford Technologies is a document management and customer communications software provider serving enterprises across financial services, insurance, and other regulated industries. Founded in 1995, the company specializes in document optimization, accessibility compliance, and the secure multi-channel delivery of customer communications, with insurance carriers comprising a significant portion of its customer base.

The company offers a platform spanning enterprise output management, omnichannel communications delivery, and document accessibility. Products are deployed as SaaS, on-premises, or in hybrid configurations, with a cloud-based European offering introduced in 2024. REST APIs and web services enable integration with existing enterprise workflows and document processing systems.

Crawford Technologies serves over 1,800 enterprise customers across six continents, including thirteen of the top U.S. insurance companies and seven of the top ten U.S. banks. The company reported CAD 32.4 million in revenue for 2025, with 9% year-over-year growth, subscription revenue growing 14%, and European revenue up 47%.

## Products & services

### AccessibilityNow®

Document accessibility platform enabling compliance with PDF/UA, WCAG, and international accessibility regulations. Supports automatic PDF accessibility tagging, Braille generation, large-print output, AI-based audio generation, and accessibility analysis and reporting.

**Key features:**

- Automated PDF accessibility tagging and remediation
- Braille and large\-print output generation
- AI\-driven audio version creation
- WCAG and PDF/UA compliance reporting

*Target users:* Carriers, banks, healthcare providers, and utilities with high\-volume document output obligations

### AccessibilityNow® Translate

High-volume translation solution for customer communications. Introduced in 2024; won the Xplor Technology of the Year Award in 2024.

**Key features:**

- High\-speed, scalable translation pipeline
- Integration with customer communications workflows
- Support for regulated industries requiring multilingual delivery

*Target users:* Enterprises with multilingual customer bases in financial services and insurance

### eDelivery

Omnichannel communications platform for secure delivery, storage, and presentment of customer documents. Supports print, digital, mobile, personalized, and video output formats.

**Key features:**

- Multi\-channel delivery \(print, digital, mobile, video\)
- Secure document storage and retrieval
- Personalization capabilities for policy documents and account statements

*Target users:* Insurance carriers and financial institutions sending policy documents, statements, and bills

### Enterprise Output Management \(EOM\)

Workflow automation and document processing solution for large-scale communications operations.

**Key features:**

- Print management and document archiving
- Content services and intelligent document processing
- Workflow automation for enterprise document operations

*Target users:* Large carriers and financial institutions managing high\-volume document output

## Category & focus

- Subcategories: Customer Communications Management, Document Accessibility, Enterprise Output Management, Secure Document Delivery
- Insurance verticals: Life & Annuity, P&C Personal, P&C Commercial, Health, Group Benefits
- Target customers: Carriers, Brokers, TPAs

## Notable customers

- Allstate Insurance Company
- Aviva Canada Inc\.
- AXA Assurances
- CUNA Mutual Insurance Society
- Economical Insurance Group
- Federated Mutual Insurance Company
- Great West Life
- Manufacturers Life Insurance
- Penn Mutual Life Insurance Company
- Sun Life Assurance Co\. of Canada
- The Hartford Insurance Company
- Nationwide Insurance
- Saga Insurance
- Wells Fargo
- Bank of America
- JP Morgan
- Capital One
- USAA

## Links

- Website: <https://crawfordtech.com>
- Directory profile: <https://insurtechlist.com/companies/crawford-technologies/>
- Blog: <https://crawfordtech.com/blog/>
- Linkedin: <https://www.linkedin.com/company/crawford-technologies>
- Products: <https://crawfordtech.com/products/>
- Press/news: <https://crawfordtech.com/press-release/>
- Insurance solutions: <https://crawfordtech.com/industries/insurance/>

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*Last updated: 2026\-05\-12*