# Conversu

> No\-code AI conversational platform for insurance customer service automation

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | LATAM |
| Headquarters | Curitiba, Parana, Brazil |
| Founded | 2022 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Seed |

## Overview

Conversu is a customer engagement platform for insurance companies, providing AI-powered conversational automation for carriers, brokers, and MGAs in Brazil and Latin America. The platform automates first-level customer service across WhatsApp, email, and web chat, targeting insurance organizations that want to reduce manual service workload without programming expertise.

The core product is a no-code SaaS tool that lets insurance teams design, train, and deploy virtual assistants tailored to insurance workflows. It handles routine inquiries and support tasks 24/7, routes escalations to human agents with complete conversation context, and delivers an average service resolution time of approximately 50 seconds. Additional modules cover open insurance policy self-service, broker CRM, and operations analytics.

Founded in August 2022 and headquartered in Curitiba, Brazil, the company closed a BRL 1M pre-seed round in May 2024 and was an official sponsor of Insurtech Brasil 2026. It focuses exclusively on the insurance segment, differentiating from general-purpose chatbot platforms by offering simplified setup and insurance-specific workflow controls.

## Products & services

### Conversu AI Platform

A no-code conversational AI platform that enables insurance organizations to build and deploy virtual assistants for first-level customer service. The system handles real-time customer interactions 24/7 across WhatsApp, email, and web chat. When issues require human escalation, second-level agents receive the full conversation history automatically.

**Key features:**

- No\-code interface for designing customer service flows and forms
- Multi\-channel coverage: WhatsApp, email, and web chat
- Automatic escalation with full conversation context for human agents
- Average service resolution time of approximately 50 seconds
- Integration with insurer and broker systems

*Target users:* Insurance carriers, brokers, and MGAs seeking to automate first\-level customer service

### Sarsil Space

An open insurance portal that allows policyholders to self-manage their policies and connects them directly with their broker, supporting open insurance principles in the Brazilian market.

*Target users:* Insurance brokers and their policyholders

### Kanban CRM

An automated CRM module for insurance brokers, providing lead onboarding and pipeline management via a Kanban-style interface tailored to insurance sales workflows.

**Key features:**

- Kanban\-style pipeline management
- Automated lead onboarding
- Designed for insurance broker sales cycles

*Target users:* Insurance brokers

### Operations Dashboard

A real-time analytics dashboard that provides management visibility into customer service performance, response times, and cross-sell and up-sell opportunities.

*Target users:* Insurance operations managers

## Category & focus

- Subcategories: Conversational AI, Chatbots, Customer Service Automation
- Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity
- Target customers: Carriers, Brokers, MGAs/MGUs

## Links

- Website: <https://www.conversu.com.vc>
- Directory profile: <https://insurtechlist.com/companies/conversu/>
- Facebook: <https://www.facebook.com/Conversutech/>
- Linkedin: <https://br.linkedin.com/company/conversu-insurtech>
- App login: <https://conversuai.com.br/login>

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*Last updated: 2026\-06\-13*