# Claim Central Group > Global claims solutions \-\- managing, restoring, and digitizing insurance claims across property, motor, and specialty lines ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | APAC | | Headquarters | Sydney, Australia | | Founded | 2000 | | Stage | Growth | | Employees | 201-500 | | Funding | PE-Backed | ## Overview Claim Central Group is a global claims solutions business founded in 2000 in Sydney, Australia by Brian Siemsen. The company provides end-to-end insurance claim services, restoration operations, and technology platforms designed to make claims management faster, more transparent, and more data-driven. Over more than two decades, Claim Central has expanded from a domestic Australian operation into a multi-geography business with offices in the United States, New Zealand, and South Africa. The group operates through several distinct brands addressing different segments of the insurance claims market: Claim Central Property for property claim management, Hello Claims for motor vehicle claims, Helio Restoration for mitigation and restoration services, Wilbur for SaaS-based claims workflow technology, and Livegenic for virtual claims collaboration. AUB Group joined as a strategic investor in December 2023 to support the growth of the Wilbur technology platform and the group's operational expansion. Wilbur, the group's core technology product, was recognized as a Technology Standout by Celent in their 2024 Claims Systems Vendors report for APAC, cited for its affordability and robust back-end configuration among 17 evaluated core claims solutions. ## Products & services ### Claim Central Property End-to-end management of residential, strata, and commercial property claims for insurance carriers and self-insured entities. Handles both business-as-usual and large-scale catastrophe events across Australia, New Zealand, the United States, and South Africa. Coordinates the full claim lifecycle from FNOL through restoration and settlement. **Key features:** - BAU and catastrophe event claim management - Residential, strata, and commercial property coverage - Multi\-geography operations \(Australia, NZ, US, South Africa\) *Target users:* Insurance carriers, Lloyd's syndicates, self\-insured entities ### Hello Claims Motor vehicle claim management platform covering assessment and repair management for motor claims. Handles the end-to-end repair workflow on behalf of insurers. **Key features:** - Motor vehicle damage assessment - Repair management and oversight - Carrier\-facing workflow integration *Target users:* Insurance carriers ### Helio Restoration Mitigation and restoration services for water, fire, and storm damage across Australia. Operates as a specialized field-services arm supporting property claims with hands-on remediation. **Key features:** - Water, fire, and storm damage mitigation - On\-site restoration and repair - Integrated with Claim Central Property workflows *Target users:* Insurance carriers, policyholders ### Wilbur Modular, connectable SaaS platform for insurance claims workflow and management. Recognized as a Celent Claims Systems Technology Standout (2024) for APAC. Designed for rapid deployment with low-touch implementation and configurable modules that can integrate with existing carrier core systems. **Key features:** - Modular, configurable claims workflow management - Integration with Guidewire ClaimCenter, Duck Creek, Salesforce - Rapid deployment \(launch within weeks\) - API\-based connectivity to core carrier systems *Target users:* Insurance carriers, MGAs ### Livegenic Cloud-based virtual claims collaboration platform acquired in October 2020. Provides real-time video streaming and mobile-based solutions for remote field documentation, claim assessment, and policyholder self-service. Operates as a wholly-owned subsidiary with approximately 80 employees. **Key features:** - Real\-time video streaming for remote claims assessment - Mobile policyholder self\-service documentation - Remote assessor and repairer collaboration - Cloud\-based with browser and mobile access *Target users:* Insurance carriers, adjusters, policyholders ## Category & focus - Subcategories: Claims workflow management, virtual claims assessment, restoration services, claims SaaS platform - Insurance verticals: P&C Personal, P&C Commercial - Target customers: Carriers, TPAs ## Links - Website: - Directory profile: - Careers: - Linkedin: - Livegenic: - Wilbur platform: - Claim central property: --- *Last updated: 2026\-05\-11*