# CICADA\-SPEECH

> Real\-time conversational AI for insurance contact centers

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Mountain View, California, USA |
| Founded | 2020 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Seed |

## Overview

Cicada-Speech is a conversational AI company developing a Real-time Conversational AI Platform (RTCAP) for contact centers and customer engagement. Founded in 2020 and headquartered in Mountain View, California, the company brings together natural language processing (NLP), speech recognition, and computer vision to enable more natural interactions between humans and automated systems.

The company's research agenda is anchored by three core questions: can AI pass the Turing test, can humans truly talk to machines, and can practical conversational AI be deployed at scale in production contact centers? Its Agent Assist and Virtual Agent products translate that research into commercially deployable solutions for insurance carriers and financial services firms.

Cicada-Speech operates with a small, distributed team of approximately 11 people across three continents and has received institutional backing from LDV Partners.

## Products & services

### Agent Assist

Real-time AI assistant that surfaces relevant information and guidance for human contact center agents during live customer calls, enhancing agent performance and consistency.

**Key features:**

- Real\-time response suggestions during live calls
- Knowledge base surfacing and intent recognition
- Consistent guidance across all agents

*Target users:* Contact center agents and supervisors at insurance carriers and financial services firms

### Virtual Agent

Fully automated conversational AI system capable of handling customer inquiries end-to-end without human involvement, designed to deflect routine contact center volume.

**Key features:**

- End\-to\-end inquiry handling via voice or text
- Natural language understanding and intent classification
- Seamless handoff to human agents for complex cases

*Target users:* Insurance carriers and financial services companies operating high\-volume customer service contact centers

### Conversational AI Platform \(RTCAP\)

Core platform underpinning both Agent Assist and Virtual Agent products, built on Cicada-Speech's proprietary NLP and speech recognition engine.

**Key features:**

- Speech\-to\-text and voice interaction
- Natural language understanding and real\-time response generation
- Computer vision capabilities for multimodal interactions

*Target users:* Enterprise contact center operations teams

## Category & focus

- Subcategories: Conversational AI, Contact Center Automation, Virtual Agents, Speech Recognition
- Insurance verticals: P&C Commercial, P&C Personal, Life & Annuity
- Target customers: Carriers, Brokers, MGAs/MGUs

## Links

- Website: <https://cicada-speech.com>
- Directory profile: <https://insurtechlist.com/companies/cicada-speech/>
- Linkedin: <https://www.linkedin.com/company/cicada-speech>

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*Last updated: 2026\-05\-12*