# boost\.ai

> Enterprise conversational AI platform for automated customer service in regulated industries

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Sandnes, Norway |
| Founded | 2016 |
| Stage | Growth |
| Employees | 51-200 |
| Funding | PE-Backed |

## Overview

boost.ai is a customer engagement and conversational AI platform for enterprises in regulated industries, including insurance, banking, and telecommunications. Founded in 2016 in Sandnes, Norway, the company develops AI-powered virtual agents that automate customer service, internal support, and sales interactions across chat and voice channels.

The platform uses a hybrid AI approach combining multiple AI models to handle customer inquiries with high accuracy and auditability. It is delivered as a SaaS solution with a no-code/low-code authoring environment, enabling non-technical teams to build and manage AI virtual agents. For the insurance sector, the platform includes pre-built topics covering policy updates, coverage inquiries, claims initiation, and plan purchases, and supports smooth escalations to live agents. The platform integrates with 27+ contact center systems and major enterprise software through a custom API connector.

boost.ai operates more than 600 live AI agents across all sectors, processing over 150 million automated conversations per year. The company is backed by Nordic Capital, which invested in 2021 to support international growth beyond the Nordics into the UK, Europe, North America, and Latin America. In 2025, boost.ai was recognized as a Leader in the Gartner Magic Quadrant for Conversational AI Platforms, and achieved SOC 2 Type II certification in April 2026.

## Products & services

### Chat

Automated chat solution providing 24/7 self-service for customer inquiries, account management, and support. In insurance, the chat product handles policy updates (mileage adjustments, premium rates, billing), coverage inquiries, claims filing initiation, and plan purchases.

**Key features:**

- AI\-powered responses with automated resolution for 80%\+ of customer interactions
- Pre\-built insurance\-specific topic library covering service and claims scenarios
- Escalation to human agents with full conversation context transfer
- Omnichannel deployment across web, mobile, and messaging platforms

*Target users:* Insurance carriers, banks, and telecoms customer service teams

### Voice

Voice-based AI agent for phone channel automation. Updated in 2025, and expanded in March 2026 with Adaptive Voice, which enables dynamic agentic experiences over voice channels. Integrates with telephony providers including Twilio, Vier, and others.

**Key features:**

- Natural language voice interaction for inbound customer calls
- Adaptive Voice for multi\-step agentic flows over the phone
- Integration with major telephony and contact center platforms
- Escalation to live agents with context handoff

*Target users:* Enterprise contact center and customer experience teams

### Agentic AI

Advanced AI agent capabilities for multi-step task automation. Enables AI agents to perform complex sequences of actions within defined guardrails, moving beyond single-turn question answering toward end-to-end process automation.

**Key features:**

- Multi\-step workflow automation within compliance boundaries
- Orchestration of AI agents across systems and channels
- Auditability controls for regulated industry use cases

*Target users:* Enterprises requiring process automation in regulated environments

### Agent Assist

Real-time AI support tool for human customer service agents during live interactions. Provides information retrieval and response suggestions to reduce handling time and improve consistency.

**Key features:**

- Real\-time AI suggestions during live customer interactions
- Fast access to knowledge base content
- Consistency and compliance guardrails for agent responses

*Target users:* Human contact center agents

## Category & focus

- Subcategories: Conversational AI, Virtual Agents, Voice Automation, Agent Assist
- Insurance verticals: P&C Personal, P&C Commercial, Specialty/E&S, Life & Annuity
- Target customers: Carriers, Brokers, MGAs/MGUs

## Notable customers

- Tryg \-\- Nordic insurance group; virtual agent volume equivalent to approximately 25 employees
- Aspire General Insurance \-\- 80% support automation; 115% increase in chat capacity
- Ageas \-\- 77% FAQ resolution; 10,000 monthly interactions handled
- ALM Brand \-\- Nordic insurer
- IF Insurance \-\- Nordic insurer
- Staysure \-\- Travel insurance; partnership announced September 2025
- Nordea, DNB, Santander \(banking\)
- Telenor, Vodafone \(telecommunications\)
- Trading 212, Vipps, MSU Federal Credit Union \(financial services\)

## Links

- Website: <https://boost.ai>
- Directory profile: <https://insurtechlist.com/companies/boost-ai/>
- Blog: <https://boost.ai/blog/>
- Careers: <https://boostaigroup.careers.hibob.com/>
- Linkedin: <https://www.linkedin.com/company/boost-ai>
- Press/news: <https://boost.ai/announcements/>
- Case studies: <https://boost.ai/case-studies/>
- Trust center: <https://trustcenter.boost.ai/>
- Insurance solutions: <https://boost.ai/solutions/conversational-ai-insurance/>

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*Last updated: 2026\-06\-13*