# Assistbox

> AI\-powered video engagement platform for remote customer interactions in insurance and enterprise

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Istanbul, Turkey |
| Founded | 2018 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

Assistbox is a video engagement and remote claims platform for insurers and other enterprise sectors, enabling organizations to serve customers through secure, AI-assisted video communication. The company targets carriers and other insurance organizations that need to conduct remote damage assessments, claims processing, and customer onboarding without requiring in-person interactions.

The platform is built on proprietary video infrastructure -- no third-party SDKs -- and delivers capabilities including remote device control, optical character recognition (OCR), NFC verification, two-factor authentication, and AI-powered analytics. Deployment is available both on-premises and in the cloud, with white-label options for brand customization. The platform also supports mobile applications on iOS, Android, and Huawei AppGallery.

Assistbox reports 50+ enterprise customers across finance, insurance, retail, telecom, and healthcare verticals. Notable insurance customers include AXA, Sompo, HDI, and Anadolu Sigorta. The company is bootstrapped and Turkey-based, operating in EMEA markets.

## Products & services

### Video Engagement Platform

A proprietary video infrastructure platform enabling insurers and enterprises to conduct remote customer interactions via secure video calls with advanced communication features.

**Key features:**

- AI\-assisted video call center with live supervisor monitoring
- Remote mobile device control for guided customer assistance
- OCR, NFC verification, and two\-factor authentication
- Session management for multi\-participant calls
- White\-label and on\-premises deployment options

*Target users:* Insurance carriers, banks, enterprise customer service teams

### Remote Claims Adjustment

A vertical solution enabling insurers to conduct damage assessments and claims processing remotely, replacing in-person site visits with video-based inspections.

**Key features:**

- Video\-based damage assessment and documentation
- Integration with claims workflows
- Remote device control for guided customer photo capture
- AI\-powered analytics and reporting

*Target users:* P&C carriers, claims adjusters

### Authentication & Security Module

Enterprise-grade identity verification and security layer for video-based customer interactions.

**Key features:**

- Two\-factor authentication \(2FA\)
- Single sign\-on \(SSO\) integration
- Data masking and end\-to\-end encryption
- ISO 27001 and SOC 2 aligned security controls

*Target users:* Carriers, banks, regulated enterprises

## Category & focus

- Subcategories: Remote Claims Adjustment, Customer Engagement, Video Communication
- Insurance verticals: P&C Personal, P&C Commercial, Specialty/E&S
- Target customers: Carriers

## Notable customers

- AXA
- Sompo
- HDI
- Anadolu Sigorta
- Garanti BBVA
- Kuveyt Turk
- Turkcell

## Links

- Website: <https://assistbox.io>
- Directory profile: <https://insurtechlist.com/companies/assistbox/>
- About: <https://assistbox.io/about/>
- Linkedin: <https://www.linkedin.com/company/assistbox>

---

*Last updated: 2026\-06\-30*