# Andesa Services

> Employee\-owned provider of policy lifecycle solutions for life insurance and annuities

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Allentown, Pennsylvania |
| Founded | 1983 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Employee-Owned (ESOP) |

## Overview

Andesa Services is a leading, employee-owned provider of policy lifecycle solutions for the life insurance and annuities industry. Founded in 1983 by insurance executives and consultants under the direction of John E. Walker, Ph.D., the company was established to serve the policy administration needs of the corporate-owned life insurance (COLI) and bank-owned life insurance (BOLI) market.

With over 40 years in business, Andesa offers modern cloud-based systems for transaction management and recordkeeping through software-as-a-service (SaaS) and business process outsourcing (BPO) models. The company partners with numerous insurance companies, including nine of the top 17 life and annuity carriers and several top distributors.

In 2019, Andesa became 100% employee-owned through an ESOP transaction, with approximately 165 employees now owning the company. The company maintains a 90 Net Promoter Score and an average client relationship duration of 15 years, demonstrating strong customer satisfaction and retention.

## Products & services

### AFAS \(Andesa Financial Administration System\)

Cloud-based policy administration system providing full turnkey processing and calculation for life and annuity business.

**Key features:**

- Support for 80\+ product types \(Life, Annuity, Individual, Group, Qualified, Non\-Qualified\)
- New business functionality with e\-App support
- Policy inquiry and reporting via web\-based tools
- Advanced conversion engine for legacy system migration
- Self\-service policyholder portal

*Target users:* Carriers, Home Office Staff, Customer Service Representatives

### Plan Administration

Comprehensive plan administration platform for compliance management and reporting.

**Key features:**

- Liability management and recordkeeping
- Compliance management tools
- Participant and sponsor reporting
- Multi\-plan design support

*Target users:* Carriers, Brokers, Plan Sponsors, Participants

### Third\-Party Administration \(TPA\) Services

Full-service BPO for policy and plan lifecycle management.

**Key features:**

- Billing and collections
- Death claim support
- Client output processing
- Cash receipts to claims adjudication

*Target users:* Carriers, Distributors

### Product & Actuarial Support

Strategic product development and compliance guidance services.

**Key features:**

- Product design assistance
- Compliance guidance
- Actuarial support
- Market analysis

*Target users:* Carriers, Product Teams

### ADASTAR Illustration

Illustration software that shares calculation rules with the AFAS policy administration system.

**Key features:**

- Integrated with policy administration
- Accurate policy value calculations
- Support for complex COLI/BOLI products

*Target users:* Agents, Brokers, Carriers

## Category & focus

- Subcategories: Policy Administration, Plan Administration, Third\-Party Administration
- Insurance verticals: Life & Annuity
- Target customers: Carriers, Brokers, Distributors

## Notable customers

- Cigna \(Corporate\-Owned Life Insurance\)
- Multiple top\-tier life and annuity carriers

## Links

- Website: <https://andesaservices.com>
- Directory profile: <https://insurtechlist.com/companies/andesa/>
- Twitter: <https://x.com/andesaservices>
- Linkedin: <https://www.linkedin.com/company/andesaservices>

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*Last updated: 2026\-03\-25*